Cristina Perez
Burbank,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Patient Service Specialist
Select Medical Inc.
Pasadena, CA
12.2005 - Current
- Answer and direct telephone calls
- Work with patient issues and help them understand their benefits and coverage
- Follow document protocols to safeguard confidentiality of patient records
- Handle patient appointments/scheduling
- Work flexible hours; evening and weekend
- Enter new patient information into system or make necessary changes to established patients
- Maintain a system of controls to ensure proper handling of payments including daily entry
- Verify insurance eligibility of patients as needed and submit authorizations
Lead Hostess
The Smoke House Restaurant
Burbank, CA
09.2001 - 10.2003
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait time
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Answered customer questions about hours, seating and menu information
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Assisted managers with quickly resolving service- and food-related issues
Manager
Little Caesars Pizza
Burbank, CA
01.1995 - 07.2001
- Accomplished multiple tasks within established timeframes. ex: making weekly work schedule
- Increased sales by 10%
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Human Resources, resolving employee and customer complaints
- Loss prevention and profitability
Education
Some College (No Degree) - Medical Assistant Program/Certificate
Glendale Career College
Glendale, CAHigh School Diploma -
John Burroughs High School
Burbank, CA06.1996
Skills
- Pays close attention to detail
- Phone Etiquette
- Computer knowledge
- Speak read and write Spanish fluently
Timeline
Patient Service Specialist
Select Medical Inc.
12.2005 - Current
Lead Hostess
The Smoke House Restaurant
09.2001 - 10.2003
Manager
Little Caesars Pizza
01.1995 - 07.2001
Some College (No Degree) - Medical Assistant Program/Certificate
Glendale Career College
High School Diploma -
John Burroughs High School
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