Cristina Razo
Las Vegas,NV
Summary
Seeking a position to utilize skills and experience in contributing to the success of a dynamic organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Agent's Executive Assistant
Ariel Rivera State Farm Insurance Agency
Las Vegas, NV
10.2019 - Current
- Communicated policy and procedure updates to clients.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Insurance Agent
Alliance Insurance Agency
Las Vegas, NV
01.2018 - 10.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Assistant
Ralph Porter and Associates
Las Vegas, NV
06.2017 - 12.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Claims Admin
Nevada General
Las Vegas, NV
10.2014 - 08.2016
- Perform general office duties
- Work with all office equipment
- Open Claim, Translate for adjuster’s
- Set inspections for Client
Office Representative/ Sales
United Insurance
Las Vegas, NV
01.2011 - 10.2014
- Greet Customers
- Quote Policy’s
- Answer multi-line phones system
- Perform general office duties
- Work with all office equipment
- Open Claim, Translate, and Follow up with adjuster for clients
Assistant Manager Customer Service Representative
Abelian Insurance
01.2009 - 01.2011
- Greet Customers
- Quote Policy’s
- Answer multi-line phones system
- Perform general office duties
- Help clients open claims and follow up with adjusters
- Work with all office equipment
- Translate
Intake Specialist/ Legal Secretary
Sue and Aquino Law Office
Las Vegas, NV
01.2008 - 01.2009
- Answer Multi-line phone
- Open Claims, Set Appointments up for inspection
- Set appointments for new clients
- Fax paper work that needs to be filled out by client
- Work with Window XP, Microsoft Word, Excel, Needles Program
Intake Specialist/ Receptionist
Richard Harris Law Firm / Ticket Busters
Las Vegas, NV
01.2007 - 01.2008
- Answer Multi-line phone
- Help customer with ticket problems
- Set appointments for new clients
- Fax paper work that needs to be filled out by client
- Work with Window XP, Microsoft Word, Excel, Needles Program
Receptionist
Bankruptcy Law Center
Las Vegas, NV
01.2006 - 01.2007
- Host meeting with potential contractors
- Answer Multi-line phones system
- Appointment Scheduling
- Work with all office Equipment, Work with Black stone
- Filing
Customer Service Representative/ Receptionist
United Insurance
Las Vegas, NV
01.2004 - 01.2006
- Greet Customers
- Quote Policy’s
- Answer multi-line phones system
- Perform general office duties
- Filing
- Work with all office equipment
- Translate
Education
Associate’s Degree - paralegal
Everest College
02.2011
Skills
- Window XP
- Microsoft Word
- Excel
- Ten Key
- Multi-line Sys
- Salesforce system
- Type 50 WPM
- Bilingual
- Customer Service Skills
- Fast Learner
- Out going
Certification
I am a licensed Insurance Agent
Languages
Spanish
Native or Bilingual
Timeline
Agent's Executive Assistant
Ariel Rivera State Farm Insurance Agency
10.2019 - Current
Insurance Agent
Alliance Insurance Agency
01.2018 - 10.2019
Assistant
Ralph Porter and Associates
06.2017 - 12.2017
Claims Admin
Nevada General
10.2014 - 08.2016
Office Representative/ Sales
United Insurance
01.2011 - 10.2014
Assistant Manager Customer Service Representative
Abelian Insurance
01.2009 - 01.2011
Intake Specialist/ Legal Secretary
Sue and Aquino Law Office
01.2008 - 01.2009
Intake Specialist/ Receptionist
Richard Harris Law Firm / Ticket Busters
01.2007 - 01.2008
Receptionist
Bankruptcy Law Center
01.2006 - 01.2007
Customer Service Representative/ Receptionist
United Insurance
01.2004 - 01.2006
Associate’s Degree - paralegal
Everest College