Cristina Rios

• Underwriting representatives have the skills and knowledge they need to help customers protect their property customer risks and determine insurance eligibility by reviewing applications, existing business, statistical data, reports, and customer information. Underwriting Service Assistants and Customer Service Assistants process policy changes, and collaborate with agents to serve customers. Having functions within both property & casualty and life & health insurance, our actuarial team employs a diverse skillset to stay ahead of an ever changing business climate by utilizing the latest programming languages. Data mining, model building, and predictive modeling are among the work we execute in collaboration with other business areas across the enterprise. Financial support and exam study time at work are also available to encourage successful pursuit of FCAS (Fellow, Casualty Actuarial Society) and FSA (Fellow, Society of Actuaries) designations.
• Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.

A PUMA Retail Sales Supervisor drives store profitability by leading sales teams to exceed key performance indicators (KPIs) and providing top-tier customer service. They manage daily floor operations, merchandise presentation, staff training, and inventory, while supporting a high-energy brand environment.

• Trained and mentored new staff on PUMA product knowledge.
• Managed inventory levels and organized stockroom for optimal accessibility.
• Coordinated team schedules to align with peak shopping hours.
• Assisted customers with inquiries to enhance their shopping experience.
• Conducted regular training sessions to improve team performance.
• Analyzed business performance data and forecasted business results for upper management.

• Assisted agents with policy inquiries and customer service requests.
• Managed agent onboarding process and training materials.
• Collaborated with teams to enhance operational procedures and workflows.
• Resolved issues related to claims processing and policy updates.
• Maintained accurate records of agent interactions and feedback data.
• Assisted customers with product selection based on their needs.
• Provided assistance to customers regarding account information, billing inquiries, and technical support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.