Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Cristina Rodriguez

Long Beach,CA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

6
6
years of professional experience

Work History

Shift Leader

Candle Light Bakery
Norwalk, CA
05.2023 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.

Assistant Manager

Little Caesars Pizza
Downey, CA
03.2020 - 02.2021
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.

Cashier

Taco Nazo
Bellflower, CA
08.2018 - 10.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.

Education

High School Diploma -

Pioneer High School
Whittier, CA
06-2017

Skills

  • Production Reporting
  • Customer Service Management
  • Production Scheduling
  • Operations Support
  • Equipment Troubleshooting
  • Safety processes and procedures
  • Conflict Resolution
  • Client Support
  • Positive Attitude

Affiliations

  • Foreign Languages
  • Dance coach at a high school

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • State Seal of Biliteracy

Timeline

Shift Leader

Candle Light Bakery
05.2023 - Current

Assistant Manager

Little Caesars Pizza
03.2020 - 02.2021

Cashier

Taco Nazo
08.2018 - 10.2020

High School Diploma -

Pioneer High School

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Cristina Rodriguez