Cristina Rodriguez
Orlando,FL
Summary
Customer-oriented Reservation Agent with over 3 years of experience in Jetblue and hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue and Friendly Airport Service Agent possessing excellent people skills and customer service abilities and coordinating flight schedules, greeting passengers.
Overview
8
8
years of professional experience
Work History
Airport Customer Service Agent
Jetblue Airlines
White Plains , New York
06.2017 - Current
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used Software to prepare pre-departure and post-departure reports and passenger manifests.
- Used airline computer system to create airline tickets and boarding passes.
Education
High School Diploma -
Colegio Pedagógico Creando
Dominican Republic 07.2012
Skills
- Flight management
- Ticket changes
- Passenger assistance
- Friendly service mentality
- Verbal and written communication
- Excellent work ethic
Timeline
Airport Customer Service Agent
Jetblue Airlines
06.2017 - Current
High School Diploma -
Colegio Pedagógico Creando