Victoria Huston
Humble,TX
Summary
Accommodating Flight attendant with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 10 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well.
Overview
13
13
years of professional experience
Work History
Airport Service Agent
Unifi
06.2018 - Current
- Operated PA system to make announcements regarding flight activity.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
Passenger Service Agent
ISS Facility Services
04.2018 - 08.2018
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Airport Passenger Service Agent
LATAM Airlines
11.2010 - 11.2015
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Airport Customer Service Agent
Avianca
06.2010 - 11.2010
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated PA system to make announcements regarding flight activity.
Education
ASA - Aviation
IETA
Bgota12.2010
Skills
- Emergency Procedures
- Customer Experience
- Flight Management
- Flight Schedule Coordination
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Airport Service Agent
Unifi
06.2018 - Current
Passenger Service Agent
ISS Facility Services
04.2018 - 08.2018
Airport Passenger Service Agent
LATAM Airlines
11.2010 - 11.2015
Airport Customer Service Agent
Avianca
06.2010 - 11.2010
ASA - Aviation
IETA
Similar Profiles
Nicholas CampbellNicholas Campbell
Head of Sales and Marketing at UniFiHead of Sales and Marketing at UniFi
Inna KibyshInna Kibysh
Cabin Leader at UnifiCabin Leader at Unifi
Nykerria StokesNykerria Stokes
Unifi Wheelchair Agent at UnifiUnifi Wheelchair Agent at Unifi
Sujaina ParajuliSujaina Parajuli
PSA at UnifiPSA at Unifi
Brian, Esteban PriceBrian, Esteban Price
Military Police at Texas Military DepartmentMilitary Police at Texas Military Department