Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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CRISTINA RODRIGUEZ HERNANDEZ

Aurora,CO

Summary

Dynamic and dedicated professional with extensive experience as a Police Dispatcher at the University of Colorado Anschutz Medical Campus. Proven expertise in crisis management and customer service, effectively supporting law enforcement operations. Recognized for exceptional problem-solving abilities and leadership skills, ensuring public safety and community engagement in high-pressure situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Police Dispatcher Tech 2

University Of Colorado Anschutz Medical Campus
Aurora
03.2024 - Current
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Provided support to officers by relaying critical information during emergencies.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Researched vehicle, wanted and missing persons information.

Police Dispatcher

CU Anschutz Police Department
Aurora, CO
03.2023 - 03.2024
  • Answered non-emergency telephone inquiries from citizens and provided appropriate referrals as needed
  • Remained calm under pressure while taking 911 calls during crisis situations
  • Acted professionally at all times while maintaining a courteous demeanor towards callers and other law enforcement personnel
  • Assessed caller needs quickly and accurately by listening attentively and following established protocol
  • Familiarized self with street names, geographical locations, landmarks, local businesses and government offices within jurisdiction area

Police Officer Recruit

Aurora Police Department
Aurora, CO
10.2023 - 12.2023
  • Developed strategies for responding to active crime scenes and apprehending suspects
  • Demonstrated strong communication skills while interacting with the public in a variety of settings
  • Utilized effective de-escalation techniques to maintain safety during heated situations
  • Participated in educational programs designed to increase community awareness regarding public safety issues

Front End Supervisor

The Home Depot
Aurora, CO
07.2015 - 12.2022
  • Push credit cards
  • Help train and retrain older associates
  • Ensure excellent customer service
  • Public speaking skills
  • Being able to handle stressful sittings
  • Motivate teams
  • Coach and counsel to make employees best they can be
  • Trained and mentored team members to achieve front-end operational goals
  • Resolved customer inquiries and complaints in a timely and professional manner

Education

HIGH SCHOOL DIPLOMA -

Smoky Hill High School
Co
05.2018

Skills

  • Customer service
  • Leadership skills
  • Public safety awareness
  • Confidentiality
  • Caller engagement
  • Teamwork and collaboration
  • Multitasking
  • Problem solving
  • Attention to detail
  • Time management
  • Crisis management

Certification

  • Basic Law Enforcement Certification
  • Colorado POST
  • Crisis Intervention For Dispatcher's
  • RAD Basic Self Defense Instructor
  • Peer Support

Languages

Spanish, Bilingual

Timeline

Police Dispatcher Tech 2

University Of Colorado Anschutz Medical Campus
03.2024 - Current

Police Officer Recruit

Aurora Police Department
10.2023 - 12.2023

Police Dispatcher

CU Anschutz Police Department
03.2023 - 03.2024

Front End Supervisor

The Home Depot
07.2015 - 12.2022

HIGH SCHOOL DIPLOMA -

Smoky Hill High School

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CRISTINA RODRIGUEZ HERNANDEZ