Cristina Roman
The Bronx,NY
Summary
Knowledgeable [Desired Position] with proven track record in leading retail teams to achieve sales targets and enhance customer satisfaction. Successfully managed diverse retail operations, ensuring seamless store functionality and high standards of service. Demonstrated leadership and problem-solving skills, fostering collaborative environment and adapting to dynamic retail challenges.
Diligent [Desired Position] with comprehensive background in providing patient care and ensuring comfort in home settings. Proven success in assisting with daily living activities and administering prescribed medications. Demonstrated empathy and strong communication skills while maintaining calm and supportive environment.
Overview
2026
2026
years of professional experience
Work History
Home Nurse Aid
Quality Touch
2023 - Current
- Administered medications and treatments according to care plans.
- Monitored vital signs and reported changes to healthcare team.
- Assisted patients with daily living activities, promoting independence.
- Documented patient progress and adjustments in care plans accurately.
Home Health Aide
Royal Care
2019 - 2023
- Provided personal care services, including bathing, dressing, and grooming for clients in home settings.
- Assisted clients with mobility, ensuring safety during daily activities and improving overall well-being.
- Monitored vital signs and health conditions, reporting changes to healthcare professionals promptly.
- Developed customized care plans in collaboration with families and medical staff to meet individual client needs.
Accounts Payable Clerk
Jacks World Corp 32nd
2017 - 2021
- Processed vendor invoices and expense reports with accuracy and attention to detail.
- Managed payment schedules ensuring timely transactions to maintain vendor relationships.
- Reconciled accounts payable ledger, identifying discrepancies and resolving issues promptly.
- Implemented streamlined invoice processing procedures, enhancing efficiency of operations.
Cashier Manager/Payroll Clerk
Jacks World 40th
2010 - 2017
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and developed team members on customer service best practices and register operations.
- Implemented new inventory management procedures to enhance stock accuracy and reduce discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and staffing.
Call Center Agent
City World Ford
2009 - 2010
- Managed high volume of inbound calls while maintaining customer satisfaction and service quality.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance user experience.
- Documented call interactions accurately in CRM system to ensure comprehensive record-keeping.
- Trained new agents on company policies, procedures, and effective communication techniques.
Education
High School Diploma -
Bronx Guild High School
The Bronx, NY01-2008
Skills
- Sales proposal development
- Sales documentation
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
Timeline
Home Nurse Aid
Quality Touch
2023 - Current
Home Health Aide
Royal Care
2019 - 2023
Accounts Payable Clerk
Jacks World Corp 32nd
2017 - 2021
Cashier Manager/Payroll Clerk
Jacks World 40th
2010 - 2017
Call Center Agent
City World Ford
2009 - 2010
High School Diploma -
Bronx Guild High School