Jaquil Jackson
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Executive Director
Quality Touch Community Care
04.2020 - 08.2023
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Supervisor of Operations
Quality Touch Community Care
07.2018 - 04.2020
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
Team Lead
Gap Factory Store
07.2017 - 07.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05.2019
Skills
- Team Leadership
- Resident Satisfaction
- Business Planning
- Client Service
- Team Bonding
- Business Administration
- Operational Analysis
- Customer Service and Assistance
- Professional Relationships
Timeline
Executive Director
Quality Touch Community Care
04.2020 - 08.2023
Supervisor of Operations
Quality Touch Community Care
07.2018 - 04.2020
Team Lead
Gap Factory Store
07.2017 - 07.2018
Bachelor of Science - Business Management
Kean University
Similar Profiles
Christian X. MatthewsChristian X. Matthews
Carpenter's Assistant at Quality TouchCarpenter's Assistant at Quality Touch
Miguel CoronaMiguel Corona
Professional Painter/Maintenance at Quality Touch PaintingProfessional Painter/Maintenance at Quality Touch Painting
Jocin LowJocin Low
Camp Instructor at Touch Community ServiceCamp Instructor at Touch Community Service