Cristina Romero
Los Angeles,CA
Summary
Motivated and adaptable entry-level professional eager to contribute to a dynamic administrative team. Possessing a strong work ethic, excellent organizational skills, and a willingness to learn and grow within the role. Committed to delivering high-quality work, collaborating effectively with colleagues, and continuously expanding knowledge and skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant/Customer Service Representative
Moca Group LLC
04.2021 - Current
- Assist the Vice General Manager with projects needed to complete, and tasks in which my assistance was needed
- Collaborated with the general manager to design and implement comprehensive OSHA guidelines, ensuring compliance with industry standards and regulations
- Assisted in the creation and maintenance of company handbooks, including employee manuals, safety protocols, and standard operating procedures (SOPs)
- Assist customers over the phone addressing inquiries, resolving issues, and providing product information -Handled customer complaints and conflicts, using e ective problem-solving and conflict resolution skills to ensure customer satisfaction.
Shift Supervisor
The Co ee Bean & Tea Leaf
02.2016 - 03.2020
- Managed and supervised a team of 4 employees during assigned shifts
- Monitored inventory levels, placed orders, and managed stock rotation to ensure availability of products and minimize waste
- Trained and coached team members on delivering excellent customer experiences, emphasizing product knowledge, engagement, and upselling techniques
- Managed cash handling procedures, including opening and closing registers, reconciling cash drawers, and ensuring accuracy in monetary transactions.
Physical Therapy Assistant
United Spine Care
08.2018 - 08.2019
- Conducted therapeutic exercises, stretches, and activities to improve patients' range of motion, strength, and mobility
- Provided hands-on assistance and guidance to patients to ensure safe and proper execution of exercises and activities
- Assisted in the setup and calibration of equipment, such as electrical stimulation devices or therapeutic ultrasound machines
- Assisted in coordinating follow-up appointments and referrals for additional healthcare services.
Education
BA - Sociology
Cal State University Northridge
Northridge, CA12.2022
AA - Liberal Arts
Los Angeles City College
Los Angeles, CA06.2021
Skills
Communication skills
Organizational skills
Adaptability
Customer Service
Software Proficiency
Multitasking and Time Management
Certification
Northpoint School Child and
Family Guidance Center
Timeline
Assistant/Customer Service Representative
Moca Group LLC
04.2021 - Current
Physical Therapy Assistant
United Spine Care
08.2018 - 08.2019
Shift Supervisor
The Co ee Bean & Tea Leaf
02.2016 - 03.2020
BA - Sociology
Cal State University Northridge
AA - Liberal Arts
Los Angeles City College
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