Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristina Sehapovic

Port Chester,NY

Summary

Dynamic sales leader with proven expertise in driving revenue growth and exceeding sales goals through strategic planning and team training. Strives to lead a team to success by fostering solution selling and service-driven sales, enhancing customer satisfaction. Skilled in sales presentations and team motivation, achieving notable performance improvements.

Overview

10
10
years of professional experience

Work History

Sales Manager

Ulta Beauty Inc.
Port Chester, NY
11.2019 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Resolved customer complaints regarding sales and service.

Customer Service Associate

Patisserie Salzburg
Stamford, CT
09.2018 - 01.2019
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.

Assistant Store Manager

Joyce Leslie
Port Chester, NY
10.2014 - 09.2018
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Education

Pharmacy Technician

Southern Westchester BOCES
Harrison, NY
06-2019

High School Diploma -

High School of Chisinau
Moldova
05-2001

Skills

  • Sales team training
  • Sales operation
  • Solution selling
  • Sales presentation
  • Promotional sales events
  • Service-driven sales
  • Positive and upbeat
  • Exceeds sales goals
  • Goals and performance

Languages

Russian
Native/ Bilingual
Romanian
Professional

Timeline

Sales Manager

Ulta Beauty Inc.
11.2019 - Current

Customer Service Associate

Patisserie Salzburg
09.2018 - 01.2019

Assistant Store Manager

Joyce Leslie
10.2014 - 09.2018

Pharmacy Technician

Southern Westchester BOCES

High School Diploma -

High School of Chisinau

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Cristina Sehapovic