Cristina Topete

• Developed new strategies for customer retention activities.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.

• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Trained employees in suggested selling and merchandising techniques to meet sales quotas.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
• Upheld company customer service standards to provide customers with outstanding service and friendly environment.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Trained and managed associates in customer service and sales techniques.
• Assisted store manager in meeting standards for customer service and quality.

Inspected merchandise for quality and arranged proper display location on floor.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Conducted regular store audits to verify compliance with company policies.
• Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Utilized upselling techniques to promote additional products and increase sales.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Listened to customer needs and desires to identify and recommend optimal products.
• Lead/Key Holder