Cristina Toscano
Mesquite
Summary
Results-driven Account Manager dedicated to enhancing client satisfaction and operational efficiency. Successfully developed strategies and implemented new procedures that strengthened client relationships and streamlined communication across multiple accounts. Leveraged analytical insights to drive corrective actions, improving overall client engagement.
Overview
20
20
years of professional experience
Work History
Account Manager
Core Personnel
07.2023 - Current
- Developed strong relationships between agency and clients across four main accounts.
- Weekly on-site visits with leadership of assigned accounts to discuss, identify, and resolve any potential issues.
- Facilitated effective communication to resolve client concerns promptly.
- Work with clients to develop strategies for smoother operations
- Analyzed weekly reports to identify strengths and weaknesses in each account, implementing corrective actions as necessary.
- Present client feedback to Regional Operations Manager and work together to strategize new potential processes and operations.
Senior Recruiter
Core Personnel
02.2025 - 09.2025
- Facilitated training sessions for new and current recruiters to enhance their skills.
- Implemented new processes for agency and client interactions to further strengthen account relationships.
- Identified and addressed office functionality issues, implementing new procedures to enhance client service
- Acted as the primary contact for safety and injury incidents, providing prompt support for candidates.
- Resolved payroll issues to ensure timely and accurate compensation for employees
Recruiter
Core Personnel
07.2023 - 02.2025
- Designed and implemented recruiting strategies to attract top talent
- Screened candidates' resumes and job applications to identify qualified applicants
- Conducting interviews and filtering candidates for open positions
- Acted as point of contact, fostering relationships with candidates throughout selection process
- Performs job and task analysis to document job requirements and objectives
- Develop and update job descriptions and job specifications
Administrative Assistant
ECI Academy Charter School
Mesquite
01.2018 - 01.2023
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors.
- Maintained detailed and updated records and reports, including student emergency information and daily attendance reports
- Managed data for currently enrolled and newly enrolled students to ensure accurate student records
- Composed school-wide communications, including bulletins, newsletters, and memos, while updating school master calendars
- Assist the principal in planning and executing school activities and events
- Guided staff by delegating tasks, enhancing operational efficiency
- Monitored and oversaw students sent to the office during or after school hours; contacted parents, guardians, or authorized adults to provide transportation or release students to adult supervision.
- Maintained utmost discretion when dealing with sensitive topics
Sales Representative
Nissan of McKinney
01.2006 - 01.2010
- Educated buyers on features and benefits of new and previously owned vehicles
- Demonstrate automobiles by explaining warranties and services of new and used vehicles.
- Understanding clients’ requirements and interest and matching this interest to various car models
- Demonstrates vehicle features and takes customers on test drives.
- Strengthened dealership reputation by proactively addressing unique customer requests
- Provided sales management information by completing reports.
Education
Continuing Education Training -
ECI ACADEMY CHARTER SCHOOL
01-2023
Medical Assistant - CERTIFIED MEDICAL ASSISTANT
PCI TRAINING
06-2012
Skills
- Client relationship management
- Customer engagement
- Client-focused
- Analytical skills
- Conflict resolution
- Relationship building
- Team building
- Interpersonal communication
References
Provided upon Request
Summary Of Qualities
Dynamic Account Manager at Core Personnel with expertise in relationship building and analytical problem-solving. Proven track record of enhancing client satisfaction through strategic operations. Skilled in fostering communication and team collaboration. Successfully implemented new procedures to strengthen client interactions and resolve issues effectively.
Timeline
Senior Recruiter
Core Personnel
02.2025 - 09.2025
Account Manager
Core Personnel
07.2023 - Current
Recruiter
Core Personnel
07.2023 - 02.2025
Administrative Assistant
ECI Academy Charter School
01.2018 - 01.2023
Sales Representative
Nissan of McKinney
01.2006 - 01.2010
Continuing Education Training -
ECI ACADEMY CHARTER SCHOOL
Medical Assistant - CERTIFIED MEDICAL ASSISTANT
PCI TRAINING