Cristina Zizza
Stoneham,MA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Kids Crew Supervisor
Boston Red Sox
Boston, Massachusetts
03.2025 - Current
- Supervised crew operations to ensure adherence to safety protocols.
- Coordinated daily work schedules for team members to optimize efficiency.
- Mentored new staff on operational procedures and best practices.
- Conducted regular training sessions to enhance crew skills and knowledge.
Guest Services Associate
MGM Fenway
Boston, MA
01.2024 - Current
- Greeted guests in a friendly and professional manner.
- Assisted guests with finding their seats.
- Helped keep track of guests accessing rooftop bar.
- Ensured compliance with safety regulations and company policies.
Kids Crew Member (Seasonal)
Boston Red Sox
Boston, MA
03.2023 - Current
- Great families and kids coming into Fenway Park
- Hand out “giveaways” to children coming into Fenway Park
- Run interactive games located on The Kids Concourse
- Responded to guest inquiries and resolved issues promptly.
- Trained new crew members on operational procedures and safety protocols.
- Provided excellent customer service to fans during home games.
Administrative Assistant to Executive Director
Giants Sports Associates
Stoneham, USA
01.2006 - Current
- Created expense reports, sale proposals, and advertising contracts
- Transcribed book writings, recordings and interviews into computer system
- Communicated with the NHL, NFL, Boston University Hockey and Harvard Football staff on expense reports and contract of sales
- Set up tickets for clients by coordinating sales with ticket booth
- Hosted radio segment on college hockey show by highlighting NHL players and reviewing career stats
- Maintained files and backed up computer documents
- Ordered office supplies as needed
- Input Tax Returns
- Check for accuracy
Customer Service Representative
Internal Revenue Service
Andover, USA
01.2022 - 10.2022
- Input Tax Returns
- Check for accuracy
Secretary
Town of Stoneham
Stoneham, USA
01.2013 - 01.2017
- Typed up minutes from meetings and posted for town council
- Brainstormed solutions for problems of people living with disabilities in accordance to the ADA
- Brought awareness to general population and educated town on disability awareness
Administrative Clerk
New England Confectionery Company
Revere, USA
01.2000 - 01.2006
- Managed shipments of freights, returns, and materials
- Acted as main contact person for freight carriers which included; obtaining proof of deliveries, giving directions and providing customer service to truck drivers
- Trained and supervised other support staff
- Communicated with different departments to ensure efficient work which included; customer service, accounts payable, receivable and sample room
- Replied to incoming requests from other departments by developing written documents and communicating with company warehouse for sample boxes and other items
- Entered billing information so new invoices could be generated
- Performed clerical duties such as; receiving telephone calls, filing, coping, faxing, and receiving/ directing visitors
- Took inventory of office supplies and ordered more when needed
- Coordinated and supervised bi-yearly inventories
Education
High School Diploma -
Stoneham High School
Stoneham, MA06-1991
Skills
- Ability to interact with different individuals and provide assistance when needed
- Excellent customer service and telephone skills
- Proficient in MS Outlook, Word, Excel, and Power Point
- Strong ability to recognize differences among data, objects, facts, and materials
- Knowledge of clerical duties such as filing and record keeping
- Exceptional communication
- Guest safety
- Complex Problem-Solving
- Issue Resolution
Relatedexperience
Secretary, Town of Stoneham, Disability Council, Stoneham, MA, 2013, Typed up minutes from meetings and posted for town council, Brainstormed solutions for problems of people living with disabilities in accordance to the ADA, Brought awareness to general population and educated town on disability awareness
Accomplishments
- Monsterr Service Award August 2023 Boston Red Sox
- Monster Service Award April 2024 Boston Red Sox
- 2024 Employee Of The Season September 2024 Boston Red Sox
References
References available upon request.
Timeline
Kids Crew Supervisor
Boston Red Sox
03.2025 - Current
Guest Services Associate
MGM Fenway
01.2024 - Current
Kids Crew Member (Seasonal)
Boston Red Sox
03.2023 - Current
Customer Service Representative
Internal Revenue Service
01.2022 - 10.2022
Secretary
Town of Stoneham
01.2013 - 01.2017
Administrative Assistant to Executive Director
Giants Sports Associates
01.2006 - Current
Administrative Clerk
New England Confectionery Company
01.2000 - 01.2006
High School Diploma -
Stoneham High School
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