Cristine Saunders
Bedford
Summary
Dynamic Registration Specialist with IU Health Medical Group, skilled in HIPAA compliance and patient registration. Proven track record of enhancing registration accuracy and resolving complex inquiries. Strong communicator adept at building client relationships and training staff, contributing to improved operational efficiency and patient satisfaction. Committed to maintaining confidentiality and supporting seamless patient experiences.
Nursing professional with comprehensive training and solid foundation in nursing practices. Adept at providing patient-centered care, supporting clinical staff, and ensuring adherence to best practices. Valued for strong teamwork and ability to meet evolving healthcare needs with reliability and flexibility. Skills include patient assessment, care planning, and medical support.
Experienced with clinical nursing procedures and patient care. Utilizes strong communication and teamwork to support healthcare delivery. Knowledge of medical documentation and patient assessment to ensure high standards of care.
Overview
11
11
years of professional experience
Work History
Registration Specialist
IU Health Medical Group / Riley Children's Health
04.2020 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Housekeeping Supervisor
Simply Clean
07.2018 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Sales Floor Lead
Macys Department Store
05.2014 - 07.2017
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
- Spearheaded initiatives that led to improved employee morale and retention rates within the team.
- Provided one-on-one coaching for new hires, improving overall staff performance and reducing training time.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Increased sales by developing and maintaining strong relationships with key clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Certificate of Technical Studies - Practical Nursing
Ivy Tech Community College of Indiana
Bloomington, IN08-2025
Skills
- Vital signs monitoring
- Clinical judgment
- Compassionate care
- Catheter care
- Long-term care
- Maternity care
- Anatomy
- Patient care
- Vital signs
- Team collaboration
- Elderly care
- Dementia knowledge and care
Timeline
Registration Specialist
IU Health Medical Group / Riley Children's Health
04.2020 - Current
Housekeeping Supervisor
Simply Clean
07.2018 - 03.2020
Sales Floor Lead
Macys Department Store
05.2014 - 07.2017
Certificate of Technical Studies - Practical Nursing
Ivy Tech Community College of Indiana
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