Hi, I’m
Cristle Johnson
Sw Marietta,Ga
Summary
Cristle Johnson
Remote Customer Service Technician
About Me I have over 10 years experience in this field. Supply and demand expert over sales. I have stellar reviews, and guest satisfaction is a guaranteed for any company I work for. Customer Service Management, Retail, franchises, remote work, logistics management (technology based), inbound/outbound cold calling, with hardwired connections.
Overview
18
years of professional experience
Work History
SwaplantaMarietta
Logistics Manager (Remote) Customer, Service Representative
11.2019 - Current
Liberty MedicalManhattan
Remote Customer Service Technician
08.2015 - 10.2019
Liberty MedicalRoanoke, VA
Customer Service Specialist
10.2009 - 05.2014
Job overview
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
- Provided technical assistance related to software applications used by team members during their daily operations.
- Researched potential clients, identified decision makers and developed relationships with them.
- Compiled reports on patient visits for management review as needed.
BB&TRoanoke, VA
Customer Service Associate
09.2005 - 04.2009
Job overview
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Applied banking knowledge and credit union programs to boost after-market product sales.
Education
Kansas State University Manhattan, KS
Master of Education from Teacher Leadership
05.2017
University Overview
- 3.92 GPA endin
- Dean's List Honoree winter 2015 Spring 2016
- Completed continuing education in Principal Leadership
- Cum laude graduate spring 2015
University of VirginiaCharlottesville, VA
Bachelor of Science from Physical Education Teaching And Coaching
05.2002
University Overview
- Turner Mcall Scholarship for ROTC college students
- Pershing Riffles Military Sorority
- Major in Health Physical Education and Recreation Prek-12
- 3.57 GPA
- Minor in Science
- Dean's List Honoree Fall 1999
- Completed continuing education in Education Masters Degree
- Magna cum laude graduate
Skills
- Skilled in Excel, Power Point, Quickbooks, Word
- Windows 10 & 11 newest version
- Purchasing Management
- Customs Compliance
- Remote 100%
- Logistic Management
- Inbound/outbound call center call by IVR
- Took move than 150 incoming call Center calls remote
- Healthcare customer support
- Telemarketing
- Data Entry/Scheduling
- Shipping and Receiving Operations
- Warehouse Operations
- Vendor Relationship Management
- Team Management
- Domestic Freight Management
Timeline
Logistics Manager (Remote) Customer, Service Representative
Swaplanta
11.2019 - Current
Remote Customer Service Technician
Liberty Medical
08.2015 - 10.2019
Customer Service Specialist
Liberty Medical
10.2009 - 05.2014
Customer Service Associate
BB&T
09.2005 - 04.2009
Kansas State University
Master of Education from Teacher Leadership
University of Virginia
Bachelor of Science from Physical Education Teaching And Coaching
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