Cristobal Gutierrez
Palmyra,Wisconsin
Summary
Experienced sales and manufacturing professional with over 20 years of progressive experience in inside sales, aftermarket parts sales, field service, mechanical assembly, and welding. Proven ability to support customers, troubleshoot technical issues, manage sales relationships, and contribute to operational efficiency in industrial and manufacturing environments.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Arcon Ring Manufacturing
05.2019 - Current
- Assisted with customer account management and provided support for inside sales of distributed and specialty retaining rings.
- Prepared quotes, processed orders, and collaborated with production, quality, and vendor teams.
- Developed positive client relationships and promoted customer satisfaction.
- Experience with Prophet 21 ERP, Word, Excel, and Outlook.
Field Service Technician
Federal Mfg.
07.2009 - 05.2019
- Performed on-site mechanical audits, repairs, and equipment conversions of Federal fillers. Including but not limited to limited to, column replacements, bottle handling, indeed screw conversions, and capping system conversions.
- Maintained strong customer coordination during field service operations and provided recommendations of additional parts or services that should be considered.
- Wrote post service reports detailing time spent on service trips, services performed, and recommendations for Aftermarket department to follow up with customer.
Aftermarket Sales Associate/ Conversion Specialist
Federal Mfg.
04.2014 - 05.2019
- Supported customers with aftermarket quotes, parts sales, conversion sales, troubleshooting, and technical product knowledge.
- Coordinated with engineering, planning, and manufacturing for on time customer deliveries.
- Provided responsive customer service and issue resolution with both standard maintenance and line down emergency situations.
- Assisted others in the Aftermarket department in acquiring knowledge needed to better perform their duties and support customers efficiently.
- Experience with Syteline ERP, Word, Excel, and Outlook.
Mechanical Assembler
Federal Mfg.
02.2008 - 04.2014
- Worked closely with other assemblers and alone to prepare machine bases and sub assemblies for complete assembly on legacy design, modular design, and net weight fillers.
- Worked from assembly drawings and verbal instructions from both engineering and senior leadership.
- Maintained quality standards and safe work practices.
- Used a variety of hand tools, power tools, specialized tools, overhead cranes, and fork trucks.
Welder
Federal Mfg Corp
03.2003 - 02.2008
- Welded and fabricated stainless steel and carbon steel frames, weldments, and various parts used in the manufacturing of Federal filling machines. Processes included GMAW, GTAW, oxyacetylene, plasma cutting, and sanitary purge welding.
- Additionally used for fabrication processes: Custom fixtures, hydraulic press, iron worker, band saw, belt grinders, sheet metal bender, sheet metal rollers, bar stock roller, overhead cranes, and fork trucks.
- Performed grinding and polishing tasks using power tools, lathes, and hand tools to provide the visual finish required on a given part.
- Worked from blueprints and verbal instructions to ensure quality manufactured parts.
Education
Welding Technology/Welder
Milwaukee Area Technical College
West Allis, WI12.2002
Skills
Inside Sales, Customer Service, Technical Support, Aftermarket Parts Sales, Field Service, Mechanical Assembly, Welding & Fabrication, Industrial Equipment, Problem Solving, Team Collaboration
Timeline
Inside Sales Representative
Arcon Ring Manufacturing
05.2019 - Current
Aftermarket Sales Associate/ Conversion Specialist
Federal Mfg.
04.2014 - 05.2019
Field Service Technician
Federal Mfg.
07.2009 - 05.2019
Mechanical Assembler
Federal Mfg.
02.2008 - 04.2014
Welder
Federal Mfg Corp
03.2003 - 02.2008
Welding Technology/Welder
Milwaukee Area Technical College