Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristobal Rodriguez

Fresno,CA

Summary

Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Highly communicative with enthusiasm for every task. Bilingual and willing to take on lots of responsibility.Built professional relationships with new customers and cultivated existing ones through active listening and questioning. Accomplished multiple tasks within established timeframes. Maintained professional, organized and safe environment for employees and patrons.

Overview

11
11
years of professional experience

Work History

Front Desk Clerk

H&R Block
01.2013 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Dispatch Coordinator

CEMEX
01.2017 - 05.2021
  • Responded to a high volume of phone and email requests to provide logistics information.
  • Leveraged Trackit and other tools to track data and make recommendations.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Monitored driver locations in the field and solved discrepancies to keep the team on track.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Dispatcher Coordinator

Outback Materials
05.2021 - 09.2023
  • Maintained updated and detailed records of calls in physical and electronic database
  • Directed investigations to verify and resolve customer or shipper complaints
  • Directed dispatching, routing and tracking of 34 fleet vehicles
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Coordinated repairs to vehicles to maintain fleet operations
  • Responded to numerous daily caller requests with information about assistance and timeframes.

Produce Clerk

Sprouts Farmers Market Inc.
12.2023 - 05.2024
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.

Education

Degree -

Fresno City College
Fresno, CA

Skills

  • Training New Hires
  • Navigation Equipment
  • Emergency Assistance
  • Treatment Recommendations
  • Forced Dispatch
  • Calendar and Scheduling Software
  • Call Center Software
  • Dispatching Field Personnel

Timeline

Produce Clerk

Sprouts Farmers Market Inc.
12.2023 - 05.2024

Dispatcher Coordinator

Outback Materials
05.2021 - 09.2023

Dispatch Coordinator

CEMEX
01.2017 - 05.2021

Front Desk Clerk

H&R Block
01.2013 - 01.2016

Degree -

Fresno City College

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Cristobal Rodriguez