Summary
Overview
Work History
Education
Skills
Timeline
Generic

cristofer Morfe Ditren

137 Park Drive Olmos Park,Texas

Summary

Proven expertise in call center operations and customer support, demonstrated through a successful tenure at Txtag. Excelled in problem-solving and verbal communication, enhancing customer satisfaction by efficiently resolving inquiries. Achieved significant improvements in call handling efficiency, showcasing a blend of technical proficiency and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Txtag
04.2023 - 04.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Front Desk Receptionist

Holiday Inn Hotel Sandton
11.2020 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Cell Phone Sales Representative

Borthers Wireless
01.2018 - 11.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Murry Berghtraum High School
New York, NY
02.2018

Skills

  • Problem-solving skills
  • Customer support
  • Call center operations
  • Inbound phone calls
  • Verbal and written communication
  • Call center customer service
  • Quality control

Timeline

Call Center Representative

Txtag
04.2023 - 04.2024

Front Desk Receptionist

Holiday Inn Hotel Sandton
11.2020 - 11.2022

Cell Phone Sales Representative

Borthers Wireless
01.2018 - 11.2019

Murry Berghtraum High School

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cristofer Morfe Ditren