Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristopher Chapman

Turlock,CA

Summary

Dynamic operations manager with a proven track record at Forever 21, enhancing customer satisfaction through strategic decision-making and effective employee training. Skilled in social media marketing and performance analysis, I excel in fostering team collaboration and streamlining processes to drive efficiency and achieve business objectives.

Overview

10
10
years of professional experience

Work History

Co-Owner Operator

TC Breaks
2022.04 - 2025.07

Selling sports memorabilia, specifically NFL, on Tiktok.

Shipping and receiving packages to thousands of customers.

Replying to customers, and potential customers.

Customer service.

Back of House Supervisor

John's Incredible Pizza Company
2022.02 - 2022.04
  • Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
  • Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
  • Prioritized tasks and time to complete daily projects.
  • Collaborated with front-of-house staff to ensure seamless service during peak hours.
  • Streamlined food preparation processes, increasing overall efficiency while maintaining high-quality standards.

Domestic and International Shipping

Jackrabbit
2020.09 - 2021.02
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Supervisor of Electrical and Plumbing

Ace Hardware
2019.10 - 2020.09
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Department Manager

Forever 21
2016.05 - 2019.09
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Fine Jewelry Sales

Macys Department Store
2015.02 - 2016.04
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

North Lake Tahoe High School
Tahoe City, CA
05.2004

Skills

  • Operations management
  • Performance analysis
  • Marketing expertise
  • Human resources
  • Customer relations
  • Employee training
  • Strategic Decision-making
  • Public speaking
  • Task delegation
  • Social media marketing
  • Quality assurance
  • Purchasing and planning

Timeline

Co-Owner Operator

TC Breaks
2022.04 - 2025.07

Back of House Supervisor

John's Incredible Pizza Company
2022.02 - 2022.04

Domestic and International Shipping

Jackrabbit
2020.09 - 2021.02

Supervisor of Electrical and Plumbing

Ace Hardware
2019.10 - 2020.09

Department Manager

Forever 21
2016.05 - 2019.09

Fine Jewelry Sales

Macys Department Store
2015.02 - 2016.04

North Lake Tahoe High School