Microsoft 365 Applications
Jesse Oxford
Phoenix,AZ
Summary
Highly motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Co-Owner Operator
Recovery Sangha
Phoenix, AZ
09.2023 - Current
- Led startup and creation of operational procedures and workflow planning.
- Drove occupancy resulting in profitable business five out of our seven months of business.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created detailed budgets that accurately tracked income and expenses over a given period of time.
- Collaborated with other co-owners and operators to develop long-term objectives that align with company goals.
- Provided direction on marketing initiatives to increase brand awareness in the local community.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Client Service Manager
Renters Warehouse
Phoenix, AZ
07.2015 - 03.2024
- Directed 30 enterprise customer support team members onshore and offshore, and leveraged data analytics to identify areas of improvement and accountability.
- Managed the recruitment process for new hires in the Client Service department.
- Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Created detailed reports outlining key performance indicators related to client service operations.
- Established effective communication channels between clients and other departments within the organization.
- Drove customer escalations to resolution by engaging directly with clients.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Live-In House Manager
Pinnacle Peak Recovery
Scottsdale, AZ
03.2023 - 09.2023
- Assisted with resolving conflicts among members of the household staff.
- Supervised deliveries, contractors, visitors, and guests on site.
- Conducted regular inspections of property to identify any maintenance or repair needs.
- Ensured that all areas of the home were clean and orderly at all times.
- Organized and managed all inventory, supplies, and equipment for the residence.
Education
High School Diploma -
Life Skills Schools Phoenix
Glendale12-2006
Skills
- Current Level 1 Fingerprint Clearance Card
- Current Level 1 Fingerprint Clearance Card
- Narcan Certified/Available to Certify Other for Narcan Administration
- Strategic Planning
- Operations Management
- Policy And Procedure Implementation
- Operational Reporting
- Customer Retention
- Customer Relationship Management (Crm)
- Training Delivery
- Workforce Management
- Entrepreneurial Leadership
- Staffing
Affiliations
- I am a proud father of four wonderful children. When I am outside of work I am devoted to my family. I also engage in a few substance abuse recovery programs and donate time serving those in need within my community. I thoroughly enjoy being outside exploring various areas of Arizona and spending time meditating.
References
References available upon request.
Quote
Wise men speak because they have something to say Fools because they have to say something.
Plato
Software
Type 100 words per minute
Salesforce
Zoho
AppFolio
KIPU
Certification
- Level One Fingerprint Clearance Card: 12/13/2021-12/13/2027
- Standard CPR/AED & First Aid: 05/26/2023-05/26/2025
Interests
Substance Abuse Recovery
Spirituality
Meditation
Psychology
Writing
Fatherhood
Creation
Timeline
Co-Owner Operator
Recovery Sangha
09.2023 - Current
Live-In House Manager
Pinnacle Peak Recovery
03.2023 - 09.2023
Client Service Manager
Renters Warehouse
07.2015 - 03.2024
High School Diploma -
Life Skills Schools Phoenix
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