Stephanie Garcia
Coolidge,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Calendar management, scheduling, data entry and database administration.
Overview
26
26
years of professional experience
Work History
Administrative Assistant Maintenance
Pinal County Housing Authority
11.2021 - Current
- Managed filing system, entered data and completed other clerical tasks. Maintain office records and files
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Format, compose, type, and prepare routine correspondence.
- Assisted coworkers and staff members with special tasks on daily basis. Answer questions from staff and the public .
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enter work orders into the system for maintenance techs and tenants, for Public Housing.
- Maintain and update client information in specialize software.
- Compile information and prepare reports. Schedule appointments. Gather information from various agencies.
- Answer tenants' questions and concerns about maintenance issues, exterminating issues and public housing issues. schedule extermination for public Housing.
- schedule for all utilities to be established or disconnected for maintenance to do work in units. inform tenants or clients of any changes or upcoming work or cancellation. Schedule outside sources for Public Housing such for Ac Repairs, Plumbing, Sewer draining, Garage repair etc. Schedule Annual Inspections. Schedule Backflow test for Az Water Company for tenants and Maintenance.
- Conduct Inventory for maintenance Department,
- Maintain contact with staff and the public, perform various research functions.
- Manage front desk, notify appropriate staff of ownership changes to ensure correct payments are made to payees. Cross-train other housing assistance program staff. Prepare, document, and update client case files including telephone contacts, address changes. Enter new applications into system for section 8 and public Housing. Maintain confidentiality of work-related issues, customer records, and restricted county information. explain county program requirements, and answer questions, about policies and procedures. Process applications, reply to inquiries regarding status of applications, update waiting lists. Collect required rents and deposits. maintain status of vacant units.
- maintain status of vacant units. Screen telephone calls and route to appropriate individuals. Schedule appointments. Basic record keeping
- Created and updated records and files to maintain document compliance.
- Assisted patients in accessing housing, financial assistance and other community resources
Custodian
Pinal County Facilities Department
07.2021 - 11.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responsible for the daily cleaning and sanitation of county owned or lease facilities by providing the following services: Daily general housekeeping / cleaning • Floor maintenance services • Emergency clean ups, Vacuum
Admissions Coordinator Observation Unit
Horizon Health And Wellness
04.2020 - 11.2020
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- ensure that all persons that are admitted to the 23HR Observation/Stabilization unit are on the unit legally. Im responsible for ensuring that the patient either signs in voluntarily or the Title 36 involuntary paperwork is completed and notarized. responsible for reviewing all involuntary paperwork in a timely manner with the medical provider and sending out police pick up order if applicable. I am responsible for the patient flow of the facility and entering all admission information into the electronic medical record.
Inmate Program Facilitator
Corecivic Saguaro
07.2018 - 09.2019
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Identified areas in need of improvement and implemented solutions.
- Planned special events for program participants based on changing needs, times of year, and availability.
- Provided leadership for program attendees, guiding day-to-day activities and facilitating Faith-based environment.
- Planned and facilitated Threshold workshops in accordance with Threshold curricula, employing varied methods to maximize attendance.
- Advocated for program participants in Faith-based program, outlining cases and needs to program executives.
- Facilitated Inmates programming in Faith-based program
- Data entry, filling. Data entry. Conducted monthly Reports, revised and created different programs.
- Supervised between 90 to 100 inmates. Facilitated Threshold program which dealt with, helping inmates prepare for the outside world. Reentry into society. Deal with, crimes, victims and own personal relationships. A chance to right the wrongs in their lives.
- Preparing interview packets. Threshold program packets, disciplinary packets. background checks
- Set up group orientation for new inmates, review the rules, and regulations of the Threshold program. Conduct initial interviews. interviewed inmates applying for the Faith based program. Collect supporting documents, and gather all information required to make determination of eligibility for the program. Verify application information, check criminal history and other factors affecting program eligibility.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised meetings to discuss new ideas and update participants on program details and milestones.
Inmate Records Clerk
Geo, CACF Prison
03.2018 - 06.2018
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Process documents, monitor compliance, and organize the court documents and records. Processed warrants. Maintain absolute confidentiality of work-related issues, inmate records, and restricted information. I Perform data entry and maintenance of computer files Collects and reviews all pertinent documents associated with the legal transfer of individuals
- Maintain records for each new individual that arrives at the facility. Updates files as required. Develop and submit required reports relative to the facility detainee file system as well as other reports as required.
- Audit the detainee file pursuant to facility policy. Prepares detainee files for the release of detainees provides clerical support related to maintaining accurate records for the facility.
Eligibility Worker
Az Department Economic Security
01.2015 - 01.2018
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed processing of financial assistance and food stamp benefits applications.
- Assisted clients with accurate eligibility form, application and document completion. Obtains clarifies and verifies a client's financial personal and social information in order to correctly and accurately determine eligibility to receive public assistance.
- Resolved discrepancies with client applications to verify eligibility.
- Collect and gather information to conduct interviews in person or over the telephone to make eligibility determinations for medical, food, and financial assistance. Initial interviews.
- Explain state program requirements and answer questions about policies, rules, regulations. Verify client information through third party reports. contacting agencies jobs businesses schools', supervisor' financial status to determine eligibility for tanf(cash assistance) foodstamp medical.
- Assisted clients with completion of applications and paperwork.
- PSE are assigned a caseload and are responsible for making independent determination of initial and continuing eligibility for applicants and program participants receiving public assistance within established guidelines and procedures. Entering client's information into computer system scanning documents copying. . Perform annual eligibility re-certifications and adjust foodstamp amounts according to revised information.
- Assist the public with proper documents. Staff the front counter, assist the public, answer questions regarding cases. Compile documents for case files, case activities. Answer questions and respond to complaints from clients, pull case records and conduct research regarding problems or concerns.
- Do fingerprints . Check criminal history . Stay alert to indications of program violations or potential fraud.
Correctional Officer
Az Department Of Corrections Eyman
10.1997 - 02.2014
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Maintain absolute confidentiality of work-related issues, inmate records. Research and resolve family inquiries. Enforce rules and keep order within prisons. Supervise activities of inmates. Aid in rehabilitation and counseling of offenders. Inspect facilities to ensure that they meet standards. Search inmates for contraband items. Report on inmate conduct.
- I was health unit security supervise, health unit porters, did payroll. Worked mail and property also. Sorted mail, picked up mail, investigated mail, and delivered mail to inmates.
Education
No Degree - Sociology
Central Az College
8470 N Overfield Rd, Coolidge, AZ 85128High School Diploma -
Coolidge High School Type
684 W Northern Ave, Coolidge, AZ 8512805.1990
Skills
- Set Appointments
- Transcribe Letters
- Client Correspondence
- Staff Orientation and Training
- Some knowledge of Landlord/Tenant Act
- Microsoft Office
- Office Supplies and Inventory
- I have a current level 1 fingerprint clearance card I have experience in customer service, filling,typing, scanning I familiar with doing monthly reports, interviewing I am familiar with copying and faxing all paperwork/documents prior to forwarding to its next designation and ordering and maintains the office supplies and the office equipment screening incoming calls,sorting, copying and distributing information Data entry, I have knowledge using Microsoft Office products: such as: Word, Excel, Outlook a team player I have knowledge of time management principles and techniques, oral and written communications, like scheduling, routine emails, letters and memos Driving skills, drove vans transport inmates for Az Department ofcorrections, and also transported clients for DDD/ATPC I am also an Az Notary
- skills in reviewing, updating, and maintaining files, reports, and documentation for public assistance programs
- Knowledge of HUD and eligibility requirements
Languages
Spanish
Elementary
Timeline
Administrative Assistant Maintenance
Pinal County Housing Authority
11.2021 - Current
Custodian
Pinal County Facilities Department
07.2021 - 11.2021
Admissions Coordinator Observation Unit
Horizon Health And Wellness
04.2020 - 11.2020
Inmate Program Facilitator
Corecivic Saguaro
07.2018 - 09.2019
Inmate Records Clerk
Geo, CACF Prison
03.2018 - 06.2018
Eligibility Worker
Az Department Economic Security
01.2015 - 01.2018
Correctional Officer
Az Department Of Corrections Eyman
10.1997 - 02.2014
No Degree - Sociology
Central Az College
High School Diploma -
Coolidge High School Type
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