Cristopher Colón
Palm Coast,FL
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Legal Intake Specialist
Calls And Cases Inc
2022.12 - Current
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
Transportation Specialist
Sunstate Carriers Inc
2017.10 - 2018.07
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Loaded and secured deliveries up to 40,000 pounds.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
Transportation Specialist
Triple D Supply
Las Cruces , NM
2014.04 - 2017.08
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Loaded and secured deliveries up to 40,000 pounds.
Transportation Specialist
TransAm
Olathe , KS
2008.10 - 2010.04
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Education
CompTIA A+ Certificate - Information Assurance And Security
Western Governors University
Salt Lake City, UT05.2027
Associate of Science - Geology
Austin Peay State University
Clarksville, TN05.2023
Certificate - Cyber Security
NexGenT
Lakeland, FL08.2021
Skills
- Case Evaluation
- Client Communication
- Confidentiality Compliance
- Client Confidentiality
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- Remote Support
- Network Security
- Social Engineering Prevention
- Computer Assembly
Certification
- NexGenT Cyber Security Associate (NCSA) - 06/2021
- NexGenT Cyber Security Professional (NCSP) - 07/2021
- CompTIA A+ - 06/2024
- CompTIA Network+ - In Progress
- CompTIA Security+ - In Progress
Timeline
Legal Intake Specialist
Calls And Cases Inc
2022.12 - Current
Transportation Specialist
Sunstate Carriers Inc
2017.10 - 2018.07
Transportation Specialist
Triple D Supply
2014.04 - 2017.08
Transportation Specialist
TransAm
2008.10 - 2010.04
CompTIA A+ Certificate - Information Assurance And Security
Western Governors University
Associate of Science - Geology
Austin Peay State University
Certificate - Cyber Security
NexGenT
- NexGenT Cyber Security Associate (NCSA) - 06/2021
- NexGenT Cyber Security Professional (NCSP) - 07/2021
- CompTIA A+ - 06/2024
- CompTIA Network+ - In Progress
- CompTIA Security+ - In Progress
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