Open To Work
Kimmeka Lawrence
Statesville
Summary
Knowledgeable legal professional with solid background in managing legal intakes and streamlining client onboarding processes. Successfully facilitated numerous client interactions, ensuring accurate data collection and documentation. Demonstrated strong communication and organizational skills, effectively prioritizing tasks in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Legal Intake Specialist
The Law Offices of Jason Taylor
Hickory, NC
06.2023 - Current
- Conducted comprehensive client interviews to gather essential information for personal injury cases. Sent representation documents via electronic delivery to qualified leads and followed up on signature acquisitions
- Exhibited compassion, empathy, and professionalism when communicating with potential and current clients
- Updated case files daily using Neos Cloud Based Case Management Software. Maintained and organized electronic case files to ensure case documents were easily and promptly accessible to all team members.
- Worked with the attorneys to complete the initial consultation process. Followed instructions from the supervising attorney and executed accordingly.
- Effectively managed multiple tasks while ensuring timely responses to client inquiries.
- Elevated the reputation of the firm by consistently providing prompt, courteous service to prospective clients during their initial consultations.
- Managed after-hours intake for potential personal injury cases, effectively gathering client information and documenting key details, leading to prompt attorney review and higher conversion rate for off-hours leads.
Legal Intake Specialist
Alert Communications
Camarillo, CA
08.2022 - 02.2023
- Managed incoming calls from clients, attorneys, courts, and medical practices
- Completed legal intakes with potential clients for attorney and legal team to review
- Accurately documented all communications with clients into Startel computer software
- Maintained positive attitude and effectively de-escalated clients during crisis situations
- Recognized for consistently delivering excellent customer service and exceeding key performance metrics
Lead Server/Bartender/Hostess
Red Lobster
Statesville, NC
02.2001 - 02.2016
- Courteously answer phone calls, welcome and seat guests
- Trained new staff on guest service expectations, safety procedures, food handling, and other restaurant protocols
- Extensive menu knowledge to upsell and recommend products
- Collaborated with front of the house and back of the house staff to ensure timely food delivery and 100% accuracy rate
- Maintained cleanliness of bar and dining areas
- Calculated checks and collected payment
- Skillfully anticipated guests needs
- Proven record of delivering excellent customer service and creating loyal customers
- Extensive attention to detail using POS system for order entry
Billing Account Manager
Manna Health Professional Services
Statesville, NC
01.2015 - 01.2016
- Generated revenue growth by increasing claim submission
- Evaluated accuracy of provider charges including dates of service, procedures, and diagnoses
- Identified errors and re-filed denied and/or rejected claims to prevent payment delays
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulations, protocols, and requirements
- Consistently maintained timely and accurate electronic charge submission via EMR systems and software
- Resolved billing issues by applying knowledge and in-depth research
Education
MBA - Business Administration
University of Phoenix
Phoenix, Arizona01.2022
Bachelor of Science - Business
University of Phoenix
Tempe, AZ10-2020
Skills
- Proficient in MS Office
- Case Management Software
- Organization and Time management
- Client communication (written and verbal)
- Meticulous attention to detail
- Document preparation and filing
- Case evaluation
- Confidentiality compliance
- Notary Public
- Administrative support
LEADERSHIP
- Intake Specialist Trainer 2025 - Present
- Member of the National Society of Leadership and Success since 2020
- Certified Trainer: Restaurant hosts, bartenders, and servers
AWARDS
Alert Communications: 3x Internal Top Performer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Intake Specialist
The Law Offices of Jason Taylor
06.2023 - Current
Legal Intake Specialist
Alert Communications
08.2022 - 02.2023
Billing Account Manager
Manna Health Professional Services
01.2015 - 01.2016
Lead Server/Bartender/Hostess
Red Lobster
02.2001 - 02.2016
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix