Chester Wint
Buckeye,Arizona
Work Preference
Summary
Customer Service and Operations professional with 10+ years of experience in customer support, team leadership, and process improvement. Proven ability to mentor staff, manage escalations, and streamline workflows to enhance efficiency and customer satisfaction. Skilled in CRM systems, reporting, training collaboration, and managing high-volume operations across diverse industries.
Overview
34
34
years of professional experience
Work History
Legal Intake Specialist
Reciprocity Industries
Remote
05.2025 - Current
- Act as the primary bilingual (Spanish/English) contact for prospective clients — conduct structured intake interviews, assess eligibility, and document case information in the intake system.
- Entered detailed client data, maintained case files, and managed follow-ups with attorneys and internal teams to ensure timely case progress.
- Performed conflict checks and routed qualified matters while supporting 24/7 coverage across high-volume queues to enhance client service.
- Adhered to HIPAA, QA, and SLA requirements while collaborating with management to refine processes for increased operational efficiency.
- Utilized various tools and skills to enhance workflow. case-management/CRM software, call-center telephony, bilingual client communication, QA metrics, documentation accuracy.
Customer Service Representative IV
Albertsons / Safeway
Phoenix, AZ
02.2018 - 02.2025
- Supported 50+ customer service agents daily through Help Line assistance, troubleshooting, and escalation support.
- Coached Reps I–III, improving call quality and resolution outcomes.
- Generated daily production reports, tracking KPIs to identify trends and recommend process improvements.
- Resolved customer inquiries and complaints efficiently to enhance overall satisfaction.
- Collaborated with team members to streamline workflows and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Director
Trinity Food Services
Buckeye, AZ
02.2012 - 03.2015
- Directed and coached kitchen managers across multiple sites to ensure food safety compliance and effective cost control.
- Analyzed P&L statements and developed cost-reduction strategies that enhanced profitability.
- Designed and implemented work schedules to optimize labor allocation and enhance operational efficiency.
- Coordinated menu planning and procurement strategies to align with seasonal availability and nutritional guidelines.
Assistant Manager
Stine Enterprises
Phoenix, AZ
09.2011 - 02.2012
- Supervised and trained 23 employees to maintain compliance with corporate and local standards.
- Mentored staff and engaged team to enhance overall performance.
- Mentored junior staff, fostering skill development and professional growth within the team.
- Oversaw daily operations, ensuring adherence to company policies and procedures for optimal performance.
Director, Media Services
Alliance Beverage
Phoenix, AZ
12.2000 - 10.2011
- Managed operations and supervised media services staff, overseeing $600K annual supply budget.
- Trained, hired, and evaluated employees to enhance department productivity.
- Enhanced customer service processes by developing procedures and addressing client concerns.
- Utilized Adobe software for design and printing services that supported marketing and operational needs.
Fire Support Specialist
U.S. Army
Baumholder, Germany
03.1992 - 08.1998
- Discharged honorably from military service in August 1998.
- Coordinated operational support and communication in mechanized and light infantry units to ensure mission readiness.
- Analyzed intelligence reports to determine target priorities and optimize resource allocation.
Education
2 Years General Studies
Glendale Community College
Glendale, AZSkills
- Confidentiality compliance
- Confidentiality standards
- Office administration
- File and records management
- Research and data collection
- Proficient in MS office
- Legal documentation
- Escalation management
- Complaint handling
- Customer satisfaction measurement
- Call center management
- Workforce planning
Affiliations
- Disabled American Veterans
- Veterans of Foreign Wars
- American Legion
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Legal Intake Specialist
Reciprocity Industries
05.2025 - Current
Customer Service Representative IV
Albertsons / Safeway
02.2018 - 02.2025
Assistant Director
Trinity Food Services
02.2012 - 03.2015
Assistant Manager
Stine Enterprises
09.2011 - 02.2012
Director, Media Services
Alliance Beverage
12.2000 - 10.2011
Fire Support Specialist
U.S. Army
03.1992 - 08.1998
2 Years General Studies
Glendale Community College