Karely Cornwell
1931 Apt 1016 Chemin Metairie Pkwy. ,LA
Summary
I am a veteran spouse with adaptable and motivated customer service professional experience in call center, retail stores and recently for a Law Firm for over 14+ years. Productive relationship builder who excels in listening to customers' needs and creating solutions that provide value. Consistently demonstrating my commitment to delivering exceptional customer service.
Proven leadership, operational excellence and organization development skills, as well as a thorough understanding of the business.
Overview
15
15
years of professional experience
Work History
Legal Intake Specialist
Laborde Earles Law Firm
Lafayette, LA
10.2024 - Current
- Conducted initial client assessments to gather relevant case information and establish needs.
- Facilitated communication between clients and legal teams, enhancing service delivery and client experience.
- Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Work with Salesforce Litify.
Dispatch Supervisor
Home Furniture Plus Bedding
Lafayette, LA
02.2021 - 08.2022
- Supervised dispatch operations, ensuring timely and accurate deliveries.
- Coordinated with logistics teams to optimize routing and reduce delays.
- Trained staff on best practices for order processing and customer service.
- Implemented process improvements that enhanced operational efficiency.
Customer Support Specialist
Arise (Home Depot)
Youngsville, LA
10.2020 - 01.2021
Sales Person
Rooms To Go
Lafayette, LA
02.2020 - 10.2020
- Assisted customers in identifying furniture needs and provided product recommendations.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained showroom organization and ensured displays were visually appealing.
- Trained new staff on product knowledge and sales techniques to enhance team performance.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Worked to build relationships with customers and built potential for additional sales.
Beauty Advisor
Sephora Inside JCPenney
Watertown, NY
08.2018 - 11.2019
- Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
- Assisted customers in selecting products based on individual needs and preferences.
- Demonstrated product application techniques to boost customer confidence and engagement.
- Maintained a clean and organized merchandising environment to promote product visibility.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Head Cashier Supervisor
AAFES Black Horse
Fort Irwin, CA
06.2017 - 06.2018
TLE Service Writer
Walmart Supercenter
Barstow, CA
10.2015 - 11.2016
- Started in Abbeville, La. & transfer to Barstow, California
- Assisted customers with service inquiries and product recommendations.
- Processed service orders accurately using specialized point-of-sale systems.
- Coordinated with technicians to ensure timely completion of services.
- Maintained organized documentation for service requests and customer interactions.
- Monitored inventory levels for parts and supplies, ensuring availability for repairs.
Drive-Thru Cashier
Popeyes® Louisana Kitchen
Lafayette, LA
08.2015 - 06.2016
- Processed customer orders efficiently at drive-thru, ensuring accurate and timely service.
- Operated point-of-sale systems to manage transactions and maintain cash drawer integrity.
- Assisted in training new staff on operational procedures and customer service protocols.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
Sales Clerk
Orange Beauty Supply
Lafayette, LA
10.2014 - 02.2015
Sales Clerk
RadioShack
Abbeville, LA
03.2011 - 01.2015
- Assisted customers with product selection and provided product knowledge to enhance shopping experience.
- Maintained organized inventory and ensured accurate stock levels for seamless operations.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction during check-out.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Education
No Degree - Medical Insurance Billing
CareerStep College
Lehi, UTHigh School Diploma -
Abbeville High School
Abbeville, LA2011
Skills
Client communication
Confidentiality compliance
Client confidentiality
Intake process management
File organization
Proficient in MS office
Customer service
Problem-solving
Multitasking
Organizational skills
Active listening
Adaptability and flexibility
Relationship building
Timeline
Legal Intake Specialist
Laborde Earles Law Firm
10.2024 - Current
Dispatch Supervisor
Home Furniture Plus Bedding
02.2021 - 08.2022
Customer Support Specialist
Arise (Home Depot)
10.2020 - 01.2021
Sales Person
Rooms To Go
02.2020 - 10.2020
Beauty Advisor
Sephora Inside JCPenney
08.2018 - 11.2019
Head Cashier Supervisor
AAFES Black Horse
06.2017 - 06.2018
TLE Service Writer
Walmart Supercenter
10.2015 - 11.2016
Drive-Thru Cashier
Popeyes® Louisana Kitchen
08.2015 - 06.2016
Sales Clerk
Orange Beauty Supply
10.2014 - 02.2015
Sales Clerk
RadioShack
03.2011 - 01.2015
No Degree - Medical Insurance Billing
CareerStep College
High School Diploma -
Abbeville High School