Cristopher Cristalino
IDEA INSURANCE
Orlando,FL
2
Languages
1
Certification
2027
years of professional experience
Sales Agent with a background in high-volume, phone-based sales, client relationship management, follow-up, and ACA enrollment support. Experienced in application review, documentation collection, objection handling, and guiding prospects from initial interest to completed submissions. Additionally, bring over 9 years of experience in stock market Day Trading, developing strong analytical skills, market awareness, risk management, discipline, and data-driven decision-making. Combines sales expertise, financial market knowledge, and customer service skills to perform effectively in fast-paced, results-driven environments.
Work History
Independent Day Trader
- Conducted independent day trading across major financial markets, including the S&P 500, Nasdaq-100 (NQ Futures), and cryptocurrency.
- Analyzed candlestick charts, price action, market trends, and technical indicators to identify potential trading opportunities.
- Applied technical analysis to evaluate market movements, entry and exit points, and changing market conditions.
- Utilized risk management strategies, position sizing, and stop-loss techniques to manage trading exposure.
- Developed strong skills in market analysis, discipline, patience, strategic decision-making, and emotional control.
- Monitored market volatility and price movements to adapt trading strategies to changing market conditions.
Remote Agent
2 Years 6 Months- Handle 400+ outbound and inbound calls weekly to support client questions and sales conversations.
- Guide customer conversations through objections to keep sales discussions moving toward a clear next step.
- Maintain follow-up communication with clients to confirm missing details and keep enrollment tasks on track.
- Track customer records in Microsoft Office and update application status notes for consistent team visibility.
Remote Agent
7 Months- Submitted On-Exchange applications HealthCare.gov
- Affordable Care Act
- Customer service agent, providing enrollment assistance periodically on a call’s environment.
- Data entry
Remote Agent
1 Year 2 Months- Reviewed application details and supporting documents before submitting cases to the health insurance carrier.
- Explained health plan coverage, enrollment steps, and benefit questions to customers with a professional approach.
- Maintained accurate progress tracking across customer applications and follow-up activity.
Sales Representative
1 Year 3 Months- Followed up with clients after installations to assess service quality and reinforce customer satisfaction.
- Demonstrated product features in clear terms to align recommendations with customer needs.
- Resolved customer issues promptly by clarifying concerns and guiding clients through next steps.
Delivery Driver
1 Year 3 Months- Obtained customer signatures and processed delivery paperwork accurately to close out completed stops.
- Communicated clearly with customers during deliveries, supporting customer service and issue resolution on route.
- Tracked completed stops and delivery records to support accurate handoffs and documentation.
Education
- Computer engineer
Not Finished
- Online Sales Training
Currently
High School Diploma
Finished
Skills
Customer service
Customer relations
Issue and conflict resolution
Microsoft Office
Progress tracking
Application review
Documentation collection
Outbound calling
Objection handling
Follow-up communication
Health insurance enrollment
Benefits explanation
Certification
Health Insurance License 240 in 37 States
Languages
Spanish (Native)
English (High Level)
Timeline
Remote Agent
IDEA INSURANCE
05.2024 - CurrentRead More
Remote Agent
Global Insurance & Planning Advisors
08.2023 - 03.2024Read More
Remote Agent
Kaiser Permanente with TTEC company
06.2022 - 08.2023Read More
Sales Representative
Meraki Solutions
03.2021 - 06.2022Read More
Delivery Driver
UPS / AMAZON
11.2019 - 02.2021Read More
American Institute Joseph John Thomson
High School Diploma
Read More
Grant Cardone University
from Online Sales Training
Read More
URU Rafael Urdaneta University
from Computer engineer
Read More
Independent Day Trader
Stock Market & Cryptocurrency
Read More
Education and Training
- Grant Cardone University Online Sales Training