Cristopher Jones
A skilled professional with the proven ability to uphold company standards and or policies.
North Las Vegas,NV
Summary
Adaptable professional with 10+ years of experience in customer-driven management, entrepreneurial leadership, and long-range planning. Strong communication, time management, and computer skills. Recognized for hard-working attributes to help companies achieve its goals.
Overview
9
9
years of professional experience
Work History
Remote Customer Experience Associate
DraftKings
Las Vegas, NV
10.2024 - 04.2025
- Provided technical support for customer's account-related issues.
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Provided feedback on process improvements that could enhance the overall customer experience.
- Educated customers about new products and services that may be beneficial for them.
- Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
Service Support Specialist
Champion Power Equipment via Robert Half Staffing
Las Vegas, NV
05.2024 - 07.2024
- Provided technical support to customers over the phone and through email.
- Assisted customers with troubleshooting hardware and software issues.
- Resolved customer complaints promptly.
- Created detailed documentation of customer interactions and solutions provided.
- Conducted system tests, identified problems, and implemented solutions.
- Monitored customer service levels to ensure high-quality standards were met.
Service Operations Specialist
Sakura Finetek via Robert Half
Torrance, CA
07.2023 - 10.2023
- Maintained accurate records of customer interactions for tracking purposes
- Conducted quality assurance tests on products prior to shipment to ensure product reliability and accuracy
- Monitored inventory levels of parts necessary for repairs or replacements
- Managed multiple tasks simultaneously while meeting tight deadlines
- Performed daily data entry operations for order processing activities
- Coordinated with vendors for delivery of parts or services as required.
Remote Service Operations Specialist
Beach Body via Robert Half Staffing
El Segundo, CA
01.2022 - 09.2022
- Addressed customer inquiries and solved problems.
- Helped track and manage shipping orders for customers through third-party logistics.
- Provided appropriate solutions and alternatives within time limits; followed up to ensure resolution.
- Acted as liaison between executives, internal departments, and external business associates for USPS, UPS, Shopify, and DOT Expressway.
- Followed up and corresponded daily with multiple clients simultaneously.
- Provided assistance to new hires.
Remote Customer Service Representative
Vive Organic via Robert Half Staffing
El Segundo, CA
04.2021 - 12.2021
- Provided cross-coverage support for other administrative personnel
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Maintained files and filing, keeping sensitive information confidential
- Maintained office inventory by assisting with supply orders
- Screened incoming telephone calls, routing to appropriate personnel
- Built and maintained relationships with vendors and other external contacts
- Ordered and dispensed supplies to maintain office inventory
- Made copies of correspondence and other printed material
- Arranged conference, meeting and travel reservations for office personnel.
Customer Service Representative
Beach House Group via Robert Half Staffing
El Segundo, CA
04.2019 - 03.2020
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Established professional and collaborative working relationships with company associates and external parties
- Screened incoming telephone calls, routing to appropriate personnel
- Served as primary point of contact for facilitating operational and administrative inquiries
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Created, maintained, and entered information into databases
- Ordered and dispensed supplies to maintain office inventory
- Opened, read, route, and distributed incoming mail and other materials and answer routine letters
- Maintained scheduling and event calendars.
JR. Executive Assistant
Walt Disney Group via Apple One
Glendale, CA
03.2016 - 09.2018
- Answered phones, handled calls, and fielded appointment requests to assist supervisors
- Compiled and analyzed data for executive decision-making
- Coordinated packages and correspondence with external sources
- Adhered to security policy to protect employees, guests and visitors
- Collaborated with other assistants, internal departments and third-party vendors to assist management
- Coordinated schedules by booking and canceling meeting venues
- Proofread and edited executive documents and communications
- Managed and organized confidential information to maintain privacy
- Utilized job-related software to prepare invoices, letters, and memos.
Education
AA - DIGITAL FILM MAKING
The Art Institute
Santa Monica, CA01.2010
Skills
- Service Recommendations
- Excellent Communication
- Customer Relationship Management
- Training abilities
- Mac
- PC
- Word
- Excel
- Zendesk
- Slack
- Teams
- Shopify
- Problem Anticipation
- Resolution
Affiliations
- Writing poetry
- Playing Baseball
- Bike riding
- Tennis
Accomplishments
- Drafted by the Kansas City Royals in the !7th round out of High School
- Awarded Best Writer/Marketing Campaign by the National Basketball Association for the Los Angeles Clippers' 2016 NBA All-Star voting campaign.
Timeline
Remote Customer Experience Associate
DraftKings
10.2024 - 04.2025
Service Support Specialist
Champion Power Equipment via Robert Half Staffing
05.2024 - 07.2024
Service Operations Specialist
Sakura Finetek via Robert Half
07.2023 - 10.2023
Remote Service Operations Specialist
Beach Body via Robert Half Staffing
01.2022 - 09.2022
Remote Customer Service Representative
Vive Organic via Robert Half Staffing
04.2021 - 12.2021
Customer Service Representative
Beach House Group via Robert Half Staffing
04.2019 - 03.2020
JR. Executive Assistant
Walt Disney Group via Apple One
03.2016 - 09.2018
AA - DIGITAL FILM MAKING
The Art Institute
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