Cristopher Kuehl

• Lead AI and Data Science initiatives, driving enterprise transformation, workforce automation, and AI-enabled client solutions across multiple industries. Direct strategy, delivery, and productization of AI solutions, embedding advanced analytics into operations and customer experiences.
• Built and operationalized an AI Hub model, enabling enterprises to scale adoption of AI across business units.
• Delivered measurable ROI through AI in contact centers, utilities, life sciences, and legal operations.
• Implemented two enterprise-grade AI technologies in the first year, accelerating automation and analytics maturity.
• Drove the creation of 20+ advanced BI dashboards and retired 150+ legacy reports, improving speed-to-insight.
• Negotiated and restructured AI vendor contracts, generating substantial savings to the business.
• Positioned Akkodis as a thought leader in responsible AI, governance, and ethical adoption practices.

Serve as a trusted advisor on the Business Analysis Advisory Board, helping shape the direction of academic programs and industry alignment. Provide strategic guidance on emerging trends in AI, analytics, customer experience, and digital transformation to ensure curriculum relevance and workforce readiness. Collaborate with faculty, students, and industry leaders to bridge the gap between education and practice, offering real-world insights into business analysis, data-driven decision-making, and technology integration. Contribute to board discussions on skills development, career pathways, and innovation opportunities to strengthen UCCS’s role in preparing the next generation of business and technology professionals.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with business analysis, documentation and data modeling.
• Tracked costs and expenses to compare with original budget and identify failure points.
• Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Developed virtual teams with focus on trust development and extreme programming.
• Saved more than $1 million by renegotiating AI outsourcing contract.

• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Developed and led Speech Analytics, Technical Administration, Data Visualization, and Gamification groups.
• Managed a visual analytics work stream responsible for SQL, SAS, R and Micro Strategy analytical processes.
• Responsible for Charters Enterprise Behavioral Quality solution driven by Nexidia Speech Analytics.
• Implemented new behavioral quality strategy and tactical planning targeting key metrics and ensured standardized measurement definitions.
• Behavioral Quality drove improvement in targeted metrics, including AHT, Transfer Rate, and FCR in pilot locations by 2-15%.
• Expanded team to support 88 call centers with an agent population of 33,000.
• Implemented Nice Performance Manager allowing supervisors to use speech queries to target coaching and measure outcome metrics based on behaviors coached to.
• Partnered with Operational leadership, Client Success Managers and other key groups to drive acceptance of new program with key lines of business.

• Managed revenue models, process flows, operations support and customer engagement strategies.
• Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.

• Manage OMD team to maintain a Workforce database (eWFM 7.1 to 7.4) for a multi-site operation including 800+ Agents.
• Responsible for forecasting call volume, determining FTE (staffing requirements) and creating agent schedules for all departments within the center.
• Perform reporting tasks to determine various types of trending in the center including but not limited to Absenteeism, Time Off trending, Abandonment trending, etc.
• Create what-if scenarios to determine staffing needs based on requests from business needs and management requests.