Cristy Hanson
East Moline,IL
Summary
Dynamic and enthusiastic professional with over 20 years of expertise in Customer Service, dedicated to fostering strong customer relationships and enhancing guest experiences. Known for quick adaptability to new tasks and a commitment to excellence, consistently representing the establishment with a friendly and professional demeanor. Proven ability to engage with diverse clientele, ensuring satisfaction and loyalty while driving positive brand perception. Passionate about creating memorable interactions that contribute to overall business success.
Overview
32
32
years of professional experience
Work History
Cashier
Burlington Coat Factoy
Moline, IL
03.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistent balance throughout shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize store layout for increased sales.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Security Receptionist
Allied Universal Security Systems
Moline, IL
02.2018 - Current
- Greet and Serve Guest, make sure all guest and workers have active badge to enter the building or may have to give access to badge, watch surveillance cameras
- Answer multi-phone line, emails, IM’s, copy machine, enter data, Duties also include check in/out company vehicles, send out company birthday cards, put supply order together monthly, and check in/out PPE Equipment, daily badge audit, and also assist in projects
Administrative Assistant / Receptionist
Kunes Ford
East Moline, IL
06.2022 - 10.2023
- Answer multi-phone lines, filing, emails, copy machine, stamp machine, data entry.
- Make sure the customer waiting area is clean and stocked with coffee and water. Handle money for deposits, purchase of vehicle, parts, and service work and print receipts.
- Stock in new & used vehicles and assign key fob. Deposit all monies in the safe.
- Replenish desk area with supplies needed. Back fill of accounts payable/receivables, and assist the title clerk. Also responsible for cleaning office area nightly
Direct Support Person
DD Homes
Moline, IL
12.2016 - 11.2019
- Provide 16 adults with developmental disabilities with physical and emotional support and instruction in areas such as hygiene, preparing healthy meals and snacks, preparing the individuals to learn and prepare them for independent living
- Environment, entertain in house or out in community, converse with or read aloud to individuals on daily bases, get them involved with activities out in community, answer phone, greet family/visitors, daily documentation, administer prescribed oral medications, under the written direction of physician or as directed by home care nurse and ensure residents take their medication
Guest Relations/Assistant Manager
Trackside Quad City Downs
East Moline, IL
04.1994 - 12.2012
- Greet and serve the customers, daily tasks include selling/making racing programs, inventory and balance sheets, stocking, cleaning work area, taking payments for storage units and banquet hall, operate of cash register, lottery machine, gift shop, copy machine, fax machine, program printer, multi-phone lines, entering data, shipping/receiving of UPS/Fed Ex, Banquet Hall rental contract, catering, set up, tear down, cleaning, food inventory, cooking, delivery orders, represented TQCD in the Optimist Club, President of Easter Egg Annual Hunt, schedules, money room (counting of all monies in house), get the deposits ready, making sure all equipment running.
Education
undefined
Commonwealth College
Moline, ILundefined
United Township High School
East Moline, ILBusiness Essentials - Business
DeVry University
Chicago, IL04.2026
Skills
Committed
Creative
Customer Focused
Customer Service
Dedicated
Organized
Quick Learner
Resourceful
Customer Relations
Relationship Building
Timeline
Cashier
Burlington Coat Factoy
03.2026 - Current
Administrative Assistant / Receptionist
Kunes Ford
06.2022 - 10.2023
Security Receptionist
Allied Universal Security Systems
02.2018 - Current
Direct Support Person
DD Homes
12.2016 - 11.2019
Guest Relations/Assistant Manager
Trackside Quad City Downs
04.1994 - 12.2012
undefined
United Township High School
undefined
Commonwealth College
Business Essentials - Business
DeVry University