Cristy Lake
Clio,MI
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
9
9
years of professional experience
Work History
Front End Supervisor/ Night Audit
Giant Eagle grocery store
Columbus , Ohio
06.2013 - 11.2017
- Maintained accurate records of inventory, sales, and employees.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Trained new employees in customer service techniques and store policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Front Desk Receptionist/Front End Supervisor/Hotel Night Auditor
Country Inn &Suites
Georgetown , KY
07.2008 - 03.2012
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Coordinated pick-up and delivery of express mail services.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted visitors to provide information and direct to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Associates For Medical Billing - Medical Billing
Dorsey Business
Southgate, MI05-2009
Skills
- Customer service
- Inventory management
- Cash handling
- Employee training
- Conflict resolution
- Team leadership
Timeline
Front End Supervisor/ Night Audit
Giant Eagle grocery store
06.2013 - 11.2017
Front Desk Receptionist/Front End Supervisor/Hotel Night Auditor
Country Inn &Suites
07.2008 - 03.2012
Associates For Medical Billing - Medical Billing
Dorsey Business
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