Cristy Lunceford
Lexington,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
11
11
years of professional experience
Work History
Financial Representative
World Financial Group
05.2022 - Current
- Assist the Branch Manager in effectively operating the branch, maximizing profits through policy adherence for effective account collection
- Increase client satisfaction by providing comprehensive financial advice and personalized solutions.
- Work with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
Call Center Representative
Jordan Air
10.2019 - 10.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Inside Sales Representative
Burton + Burton
04.2017 - 06.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Sanitation Manager
QSI (Quality Service Integrity)
03.2016 - 12.2016
- Improved facility cleanliness by implementing and maintaining sanitation programs and procedures.
- Enhanced food safety by conducting regular inspections and ensuring compliance with local and federal regulations.
- Ensured proper use of chemicals and equipment, reducing workplace accidents related to sanitation tasks.
- Maintained detailed records of all sanitation activities in accordance with regulatory requirements and company policies.
Parking Monitor
University of Georgia Parking Services
10.2012 - 03.2016
- Served on Special Events team in collecting funds and directing traffic in and around parking structures to ensure safe and orderly entrance and exit
- Processed transactions quickly, friendly, and accurately
- Liaison between the University and parking services in providing directions in and around campus and Athens area/ enforcing UGA rules and regulations.
Education
BS - Business Administration in Management
Georgia Southern University
12.2010
Skills
- Payment Processing
- Interpersonal Communication
- Customer Service
- Problem Solving
- Product and Service Sales
- Computer Skills
- Team Collaboration
Achievements Awards
- 2015 Finance and Administration Merit Award Nominee (Unsung Hero)
- 2015 Fellows Award Recipient
Timeline
Financial Representative
World Financial Group
05.2022 - Current
Call Center Representative
Jordan Air
10.2019 - 10.2020
Inside Sales Representative
Burton + Burton
04.2017 - 06.2019
Sanitation Manager
QSI (Quality Service Integrity)
03.2016 - 12.2016
Parking Monitor
University of Georgia Parking Services
10.2012 - 03.2016
BS - Business Administration in Management
Georgia Southern University
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