Cristy Milner
Coker
Summary
Professional with experience in donation processing and inventory management, demonstrating a commitment to maintaining cleanliness and organization within a donation center. Responsibilities included sorting and inspecting donations to ensure quality standards were met, as well as assisting customers with their contributions. Collaborated with senior staff on special projects, contributing to operational efficiency through research and support. Proven ability to handle customer inquiries effectively while fostering positive donor relations.
Overview
7
7
years of professional experience
Work History
Donation Center Attendant
Alabama Goodwill Industries
Tuscaloosa
01.2024 - Current
- Maintained cleanliness of the donation center by sweeping, dusting and organizing merchandise.
- Followed established guidelines when disposing of damaged goods according to company policy.
- Supported senior staff members with special projects as assigned such as researching new products or suppliers.
- Assisted customers with their donations, ensuring efficient sorting and organization.
- Inspected donated items to ensure they met quality standards before accepting them into the store.
- Processed donations, including sorting, pricing and stocking items on shelves.
- Handled customer inquiries in a friendly and professional manner while providing excellent customer service.
- Greeted visitors and provided information about donation center services.
- Logged daily donations and issued tax receipts to donors.
- Maintained clean, orderly appearance of donation area.
- Locked doors, shut lights and turned on alarm system, adhering to store closing procedures.
- Explained donation policy politely when rejecting donations and recommended other options for disposal of items.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
- Offered donors assistance in unloading and carrying donations from vehicles.
- Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
- Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
- Completed production and inventory reports accurately for submission to professionals.
- Greeted and assisted customers to foster positive experiences.
EVS Housekeeper
DCH Regional Medical Center
Tuscaloosa
08.2023 - 12.2023
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Maintained an inventory of custodial supplies ensuring that adequate levels are available at all times.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
- Followed infection control protocols when disposing of used linens and trash bags.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Followed company uniform, performance and security policies with every job.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
Housekeeper
Springhill Suites By Marriott
Tuscaloosa
03.2019 - 03.2020
- Sanitized all areas of the hotel lobby and public restrooms.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Scrubbed kitchen appliances, countertops and fixtures.
- Emptied trash receptacles throughout the property.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Disinfected telephones, light switches and other frequently touched objects.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Changed bed linens and towels, tidied up rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained and organized cleaning supplies stock.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Inspected furniture for damage or stains in between guest stays.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Reported damage or theft of hotel property to management.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Shuttle Driver
MBUSI
Vance
01.2018 - 05.2018
- Relocated vehicles to assigned parking spots, adhering to parking protocols.
Education
GED -
Tuscaloosa County High School
Northport, AL05-2019
Skills
- Donation processing
- Inventory management
- Customer service
- Quality inspection
- Sorting donations
- Tax receipt issuance
- Merchandise organization
- Communication skills
- Team collaboration
- Project assistance
- Cleanliness and hygiene
- Donor relations
- Restock shelves
References
References available upon request.
Timeline
Donation Center Attendant
Alabama Goodwill Industries
01.2024 - Current
EVS Housekeeper
DCH Regional Medical Center
08.2023 - 12.2023
Housekeeper
Springhill Suites By Marriott
03.2019 - 03.2020
Shuttle Driver
MBUSI
01.2018 - 05.2018
GED -
Tuscaloosa County High School