Cristy Morrison
Raeford,North Carolina
Summary
Accomplished in elevating dining experiences at Southern Prime Steakhouse, I excel in hospitality service expertise and exceptional customer service. Renowned for mentoring staff at Jaker's Bar And Grill, enhancing team efficiency. My adaptability and extensive gourmet food knowledge consistently boost customer satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Banquet and Restaurant Server
Southern Prime Steakhouse
08.2022 - 05.2024
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Server Trainer
Jaker's Bar And Grill
01.2019 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Gourmet Food Server
Open Range
08.2013 - 12.2018
- Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing food and wine knowledge.
- Demonstrated extensive knowledge of gourmet dishes, ingredients, and preparation techniques to enhance the guest''s experience.
Wait Staff Member
Lake Yellowstone Hotel
05.2012 - 08.2013
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Acted as a liaison between guests and management, relaying feedback to improve service quality and address any concerns that arose during their visit.
Corporate Trainer/ Lead Bartender
East Wing Company
03.2005 - 04.2012
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported company growth by designing targeted training programs for new hires.
Education
No Degree - Psychology
Chattahoochee Technical College
Marietta, GASkills
- Adaptable and Flexible
- Reliable and punctual
- Exceptional customer service
- Cleanliness and hygiene
- Wine pairing knowledge
- Hospitality service expertise
- Fine dining experience
- Craft cocktail and beer knowledge
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Extensive Knowledge of Gourmet Food
Timeline
Banquet and Restaurant Server
Southern Prime Steakhouse
08.2022 - 05.2024
Server Trainer
Jaker's Bar And Grill
01.2019 - 08.2022
Gourmet Food Server
Open Range
08.2013 - 12.2018
Wait Staff Member
Lake Yellowstone Hotel
05.2012 - 08.2013
Corporate Trainer/ Lead Bartender
East Wing Company
03.2005 - 04.2012
No Degree - Psychology
Chattahoochee Technical College
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