Cristy Anna James
New Hyde Park,New York
Summary
A reliable and well-organized professional with a positive mindset, adept at efficiently managing multiple tasks. Open to taking on additional responsibilities to contribute to team objectives. Actively seeking a full-time role that offers opportunities for professional growth, leveraging strong interpersonal skills and effective time management abilities.
Overview
3
3
years of professional experience
Work History
IT Support Level 1
Carrollton Regional Medical Center
Carrollton, TX
04.2024 - Current
- End user desk-side support for all IT hardware, software applications, voice and video communication devices.
- Creates and maintains desktop images.
- Escalates outages to vendors and on-site network/system team.
- Helps in document creation by documenting user issues and concerns.
- Follows helpdesk ticketing system protocols.
- Troubleshoot basic network connectivity issues and escalate accordingly.
- manages MDM for on-site mobile devices.
Cashier/Sales Associate
Burlington
New Hyde Park, NY
12.2023 - 03.2024
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions and offered product advice.
Analyst/Software Engineer
Capgemini Technology Services
Bangalore, Karnataka
04.2022 - 01.2023
- Completed comprehensive training in Windows, Linux, Network administration, Virtualization, and SQL.
- Participated in a Simulation Lab to gain hands-on experience in a real-time environment.
- Gained familiarity with ticketing systems.
- Documented procedures for system usage, facilitating user training and issue troubleshooting.
- Collaborated effectively with team members in a group-oriented environment.
Python Developer Intern
Soften Technologies
Kochi, Kerala
09.2021 - 03.2022
- Trained in web development using HTML, CSS, and Python Django.
- Demonstrated leadership by assisting and clarifying doubts for teammates during training.
Web Developer Intern
Totient Business Solutions Pvt Ltd
Bangalore, Karnataka
02.2021 - 05.2021
- Developed user interfaces using modern Angular frameworks, HTML5, CSS, and Bootstrap.
- Analyzed user needs to determine technical requirements.
- Designed user-friendly web forms with validation and error handling.
- Update knowledge about emerging industry or technology trends.
- Translated user requirements into project designs and implementation plans.
- Worked on a project called "Ecommerce Shopping Cart."
Education
Master of Computer Applications -
Manipal Institute of Technology
Udupi,Manipal08.2021
Bachelor of Science - Computer Science
Mar Thoma College of Science And Technology
Ayur, Kerala04.2019
Skills
- Windows, Linux and Network Administration
- Teamwork and Collaboration
- Attention to Detail
- Technical Support
- Multitasking and Prioritization
- C/C, Java, HTML5, CSS3
- Angular10, Python, Django
- JavaScript, bootstrap
- Databases: SQL, MongoDB
- MS Office, Excel, PowerPoint
- NetBeans, Visual Studio Code,ServiceNow
Timeline
IT Support Level 1
Carrollton Regional Medical Center
04.2024 - Current
Cashier/Sales Associate
Burlington
12.2023 - 03.2024
Analyst/Software Engineer
Capgemini Technology Services
04.2022 - 01.2023
Python Developer Intern
Soften Technologies
09.2021 - 03.2022
Web Developer Intern
Totient Business Solutions Pvt Ltd
02.2021 - 05.2021
Master of Computer Applications -
Manipal Institute of Technology
Bachelor of Science - Computer Science
Mar Thoma College of Science And Technology
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