Cristyanne Zayas Rivera

Lavon ,TX

Summary

Senior Certified Medical Assistant with 8+ years of experience in clinical care, healthcare operations, and leadership. Skilled in managing virtual and in-person appointments, training and supervising staff, and supporting compliance initiatives. Proven ability to launch clinics, drive team performance, and enhance patient experiences in diverse healthcare environments. Bilingual in Spanish and English. Now seeking a new opportunity in clinical care, recruiting, or remote healthcare support roles.

Overview

years of professional experience

Certification

Work History

CCMA Team Lead / Acting Manager

Salience Health

Allen, Frisco, Plano, Mckinney, Texas

12.2022 - 07.2025

Collaborated with the Director of Clinical Operations, medical directors, and department managers on clinic operations and workflow improvements.
Served as acting manager, leading meetings, coaching staff, and ensuring department compliance.
Led hiring efforts including interviews, onboarding, and extern hires.
Provided 30/60/90-day performance evaluations and tracked KPIs to identify training needs or outstanding performance.
Launched new clinics and facilitated smooth day-to-day operations across locations.
Coordinated provider and MA schedules; addressed workflow gaps and optimized patient flow.
Maintained inventory, placed clinic orders, and ensured supplies met operational needs.
Handled escalated patient issues, coached staff through difficult conversations, and acted as witness in corrective actions and terminations.
Delegated daily responsibilities and served as the go-to contact between team members and leadership.
Communicated company updates, policy changes, and goals from upper management.
Ensured compliance with HIPAA, OSHA, and internal clinical policies.
Supported behavioral health and primary care services in both in-office and telehealth formats.
Handled patient prep, vitals, EKGs, and clinical documentation in EMRs (InSync, AthenaOne, Salesforce).
Conducted inbound and outbound calls, scheduled appointments, and communicated with other facilities for continuity of care.
Performed clinical tasks including:
Therapeutic and routine injections
Women’s wellness exams and annual wellness exams
Patient monitoring and assessments
Home sleep studies, ABI, Sudo, and spirometry testing
Obtained detailed medical histories and supported providers during evaluations.
Sent in prescriptions and referrals under provider delegation.
Managed prior authorizations, appeal submissions, and faxing of clinical documents.
Coordinated emergency interventions including welfare checks (911) when necessary.
Provided Spanish-English bilingual support for patient care across all services.

Medical Assistant

Alpha Physicians of Texas

Plano, TX

01.2020 - 12.2022

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Prepared lab specimens for diagnostic evaluation.
Used Amazing Charts for medical documentation and appointment tracking.
Supported communication with Spanish-speaking patients to ensure clear understanding and accurate care.

Team Lead Medical Assistant

Md Kids Pediatrics

McKinney, TX

06.2018 - 01.2020

Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Completed EKGs and other tests based on patient presentation in office.
Explained procedures to patients and parents to reduce anxieties and increase patient cooperation.
Assisted in clinical procedures and documentation in eClinicalWorks.
Provided culturally competent, bilingual care to diverse pediatric patients.

Education

Some College (No Degree) -

PCI Training Center

Richardson, TX

Skills

Attention to detail
Process improvement
Regulatory compliance
Task delegation
Employee training
Problem-solving

Staff training
Quality improvement
Onboarding and orientation
Verbal and written communication
Leadership
Decision-making