Criztina Pagan
Seffner,FL
Summary
Hardworking and reliable CNA/Unit Clerk with strong ability in communicating effectively and efficiently in a professional manner and playing a key role in multi-tasking between floor and desk assignments creating a more efficient work flow on the unit. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Certified Nurses' Aide
Reading Rehabilitation Hospital in Wyomissing
Wyomissing, PA
04.2016 - 04.2020
- Performed site evaluations, customer surveys and team audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- CPR and first-aid certified (add the date)
- Patient and environmental safety.
- Proficient in basic skills of patient care.
- Vital signs and patient observation.
- Knowledgeable in medical terminology.
- HIPAA and patient privacy.
- Excellent communication skills.
Certified Nurses' Aide
HCR Manor Care Inc.
Laureldale, PA
02.2014 - 11.2015
- Attention to detail. Assisting nurses on monitoring patients.
- Verbal and written communication. Communication is vital for any CNA.
- Consistency.
- Interpersonal skills.
- Record-keeping.
- Knowledge of medical terminology.
- Understanding of common disorders.
- Proper hygiene.
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Call Center Representative
I.C.R- International Communications Research
Shillington, PA
12.2002 - 02.2013
- Earned reputation for good attendance and hard work.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Met or exceeded revenue objectives by promoting solutions to customers during service, account and sales follow-up calls.
- Documented conversations with customers to track requests, problems and solutions.
Education
Certified Nurses's Aide Program -
Berks Technical Institute
Reading, PA2014
GED -
Reading Area Community College
Reading, PA2012
Some College (No Degree) - Associates in Applied Sciences- Practical Nursing
Reading Area Community College
Reading, PASkills
- Excellent verbal and written communication
- Astute observation skills
- Ability to follow set rules and protocol
- Time management and organizational skills
- Empathy and compassion
- As a unit clerk I handled the majority of a patient's paperwork, such as discharge, admission, and personal information forms
- I also possess strong communication skills, including verbal and written, as well as be able to effectively multi-task
- CPR and First Aid certified
- Child and infant CPR certified
- CPR/AED certified
Leadership
Unit Council Member: Reading Rehabilitation Hospital July 2016- April 2020
SWAT (Skin Wound & Assessment Team) Team Member : Reading Rehabilitation Hospital July 2016- April 2020
Service Excellence Team: Reading Rehabilitation Hospital July 2019- April 2020
Head Chairperson of BCIU Head-start Unit St. Paul's 6: BCIU September 2010- July- 2012
Assisting Baseball Coach and Team Mom: Reading American Little League March 2010- May 2015
PTA Volunteer: Mount Penn Elementary September 2013- February 2020
Timeline
Certified Nurses' Aide
Reading Rehabilitation Hospital in Wyomissing
04.2016 - 04.2020
Certified Nurses' Aide
HCR Manor Care Inc.
02.2014 - 11.2015
Call Center Representative
I.C.R- International Communications Research
12.2002 - 02.2013
Certified Nurses's Aide Program -
Berks Technical Institute
GED -
Reading Area Community College
Some College (No Degree) - Associates in Applied Sciences- Practical Nursing
Reading Area Community College
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