Pamela McWilliams

• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Followed directions of licensed nurses to administer medications and treatments.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Helped office staff prepare reports and presentations for internal or client-related use.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Incoming phone calls and transfer calls.

• Cared for clients with care, respect, and compassion.