Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

Crizzalyn E. De La Torre

Peachtree,GA

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ross Dress for Less
09.2019 - 02.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Ensure that ticketing, presentation, and merchandise sizing comply with company standards through cross-functional responsibilities.

Customer Service Associate

Walgreens
09.2017 - 12.2017
  • · Efficiently manages customer transactions at the designated cash register by accurately processing purchases, collecting payments, and providing precise change. Proficiently processes voids, returns, rain checks, refunds, and exchanges to ensure customer satisfaction and smooth operation.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Retail and Stocking Associate

Burlington
11.2016 - 11.2017
  • Assisted customers by addressing their inquiries, suggesting suitable products, and managing transactions efficiently. Adeptly resolved customer issues and conflicts, ensuring a high level of satisfaction.
  • Effectively process, ticket, store, move, and display merchandise. Proactively stock, organize, and present new merchandise on the sales floor with precision and flair.
  • Collaborated closely with team members to enhance customer service procedures and improve the shopping experience.
  • Awarded as” Employee of the Month” twice during my time with the company.

Front End Cashier

Kroger
01.2016 - 07.2016
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with an electronic computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Uphold strict compliance with policies concerning restricted sale items such as alcohol, tobacco, and DVDs.

Intern

Hausland Development Corporation
02.2011 - 04.2011
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

Associate Degree - Office Administration

Systems Plus College Foundation
04-2011

Skills

  • Customer Service
  • Leadership
  • Adaptability
  • Flexibility
  • Sales
  • Conflict Resolution
  • Teamwork
  • Proficient in Microsoft Office (Word & Excel)

Certification

Medical Coding, West Georgia Technical College, 07/28/22

Hobbies and Interests

  • Learning Spanish via Duoling & Airlean
  • Gardening
  • Traveling
  • Cooking Filipino Cuisine

Languages

Filipino
Native or Bilingual

Timeline

Retail Sales Associate

Ross Dress for Less
09.2019 - 02.2020

Customer Service Associate

Walgreens
09.2017 - 12.2017

Retail and Stocking Associate

Burlington
11.2016 - 11.2017

Front End Cashier

Kroger
01.2016 - 07.2016

Intern

Hausland Development Corporation
02.2011 - 04.2011

Associate Degree - Office Administration

Systems Plus College Foundation

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Crizzalyn E. De La Torre