Microsoft 365
Rowen Newhouse
Whispering Pines,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
03.2023 - 10.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned sequence of operations and established schedule.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Educated staff on strategies for handling difficult customers and challenging situations.
Sales Associate
Ross Dress for Less
06.2021 - 03.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Union Pines High School
Vass, NC06-2021
Skills
- Customer service oversight
- Work planning and scheduling
- Project planning
- Operational efficiency
- Risk analysis
- Employee performance management
- Project management
- Facility maintenance
- Task delegation
Software
Google Apps
Timeline
Area Supervisor
Ross Dress for Less
03.2023 - 10.2025
Sales Associate
Ross Dress for Less
06.2021 - 03.2023
High School Diploma -
Union Pines High School