Kim Dang
Taunton ,Ma
Summary
Dynamic Area Supervisor at Ocean State Job Lot with a proven track record in team management and safety protocol implementation. Enhanced employee engagement and reduced turnover by fostering a positive work environment. Skilled in quality control and task delegation, driving operational efficiency and customer satisfaction through effective staff training and mentorship. 15 years + of customer service experience .
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ocean State Job Lot
Taunton, MA
05.2017 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
Education
High School Diploma -
Bristol Community College
Fall River, MA03.2016
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Inventory control
- Equipment inspection
- Quality control
- Workforce planning
- Safety management
- Customer service oversight
- Employee engagement
- Directing workers
- Company policy implementation
- Team building and motivation
- Goal setting and achievement
- Superior work ethic
- Problem anticipation and resolution
- Staff coaching and training
- Employee training
- Cash handling and reconciliation
- Adaptable to changing demands
- Relationship building
- Delegation and supervision
- Customer service management
- Orientation and training
- Inventory and stocking
- Cash drawer reconciliation
- Merchandise quality assurance
- New store setups
- Computer proficiency
- Basic mathematics
- Physical stamina
- Inventory oversight
- Loss prevention
- Store reset and recovery
- Needs assessment
- Shelving
- Creativity and originality
- Merchandising operations
Timeline
Area Supervisor
Ocean State Job Lot
05.2017 - Current
High School Diploma -
Bristol Community College