Diedre Paredes
Terrell
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
5
5
years of professional experience
2011
2011
years of post-secondary education
Work History
Area supervisor
Ross Dress for Less
Terrell
09.2024 - Current
- Supervised daily operations and ensured staffing levels met store needs.
- Trained new employees on company policies and customer service practices.
- Managed inventory levels and coordinated restocking efforts with the team.
- Monitored sales floor for merchandising standards and customer engagement.
- Conducted regular staff meetings to communicate updates and reinforce goals.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Collaborated with management to implement seasonal promotions effectively.
- Enforced safety protocols and maintained a clean, organized store environment.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Developed and maintained a positive working environment for all staff members.
- Managed payroll activities including timesheets submission and approval process.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
Driver
Uber
Terrell
05.2021 - Current
- Navigated various routes to ensure timely passenger pickups.
- Maintained vehicle cleanliness and safety standards consistently.
- Communicated effectively with passengers to enhance their experience.
- Managed multiple ride requests using the Uber driver app efficiently.
- Followed traffic laws and safety regulations during all trips.
- Provided assistance to passengers with special needs as required.
- Handled customer inquiries and resolved issues promptly.
- Adapted to changing traffic conditions for optimal route planning.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
Education
In-tech Academy 368
The Bronx, NYSkills
- Staff training
- Customer service
- Merchandising standards
- Team collaboration
- Performance monitoring
- Conflict resolution
- Effective communication
- Problem solving
- Scheduling coordination
- Time management
- Employee recruitment
- Directing workers
- Work planning and scheduling
- Sales tracking
- Task delegation
- Documentation skills
- Reporting skills
- Customer service oversight
- Employee engagement
- Team management
- Flexible work schedule
- Shelving
- Multitasking
- Sales promotion
- Product display
- Problem-solving
- Team leadership
- Cash handling and reconciliation
- Time management abilities
- Organizational skills
- Retail Software
- Cash handling
- Manage employees
- Merchandising techniques
Languages
English
Full Professional
Spanish
Limited
Timeline
Area supervisor
Ross Dress for Less
09.2024 - Current
Driver
Uber
05.2021 - Current
In-tech Academy 368