Mark Hernandez
Area Supervisor
La Puente,ca
Summary
Results-driven professional with expertise in team leadership, loss prevention, and customer service. Proven ability to train staff and manage inventory, ensuring operational efficiency and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
La Puente
09.2024 - Current
- Coordinated team schedules to optimize coverage during peak hours.
- Managed inventory levels and organized merchandise displays.
- Supervised daily operations to ensure effective store performance.
- Trained staff on customer service and operational procedures.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Conducted regular audits to maintain store compliance and standards.
- Resolved customer inquiries and complaints promptly and professionally.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Managed payroll activities including timesheets submission and approval process.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Delegated work to staff, setting priorities and goals.
Loss Prevention Lead
Ross Dress for Less
La Puente
09.2023 - 09.2024
- Monitored store security and identified potential theft incidents.
- Trained team members on loss prevention procedures and best practices.
- Collaborated with management to develop loss prevention strategies.
- Assisted in investigating incidents of theft and suspicious activities.
- Utilized surveillance systems to analyze customer behavior and identify risks.
- Monitored store security cameras and alarm systems to detect suspicious activity.
- Provided excellent customer service while resolving disputes between customers or employees.
- Managed security budgets to ensure efficient use of resources.
- Audited point-of-sale transactions for accuracy and compliance with company policies.
- Trained and supervised Loss Prevention staff on proper procedures for apprehending shoplifters.
- Developed and implemented loss prevention strategies, such as inventory control measures, to reduce shrinkage.
- Enforced store policies regarding shoplifting and other forms of theft.
- Conducted daily walk-throughs of the store to ensure safety regulations were being followed.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Prepared detailed incident reports following any theft or attempted theft.
Cashier
Arco Am/Pm
Irwindale
09.2022 - 11.2023
- Processed customer transactions efficiently at a busy convenience store.
- Maintained accurate cash register operations throughout shifts.
- Stocked shelves and organized merchandise for easy access.
- Handled customer complaints with professionalism and courtesy.
- Implemented cleanliness standards in the checkout area and store front.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked personal identifications during alcohol and tobacco sales.
Front End Supervisor
Ross Dress for Less
La Puente
03.2021 - 09.2023
- Supervised front-end operations to ensure efficient customer service.
- Trained and mentored team members in cash handling procedures.
- Resolved customer inquiries and concerns promptly and effectively.
- Coordinated merchandise displays to enhance visual appeal for shoppers.
- Conducted regular inventory checks to maintain stock levels at registers.
- Implemented store policies to ensure compliance with safety standards.
- Collaborated with management to improve overall store performance and customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Conducted regular performance evaluations of front end personnel.
Stock Clerk
See's Candies
City of Industry
10.2019 - 12.2020
- Received and organized incoming shipments of candy for inventory management.
- Stocked shelves with products while ensuring proper labeling and arrangement.
- Maintained cleanliness and safety standards in stockroom and sales areas.
- Assisted customers by locating products and answering basic inquiries about items.
- Operated equipment for moving heavy boxes during restocking processes.
- Conducted regular checks on product expiration dates to ensure quality control.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Greeted customers and retrieved requested products to drive satisfaction.
Student Intern
Longo Toyota
El Monte
08.2017 - 12.2018
- Coordinated service appointments and managed customer inquiries effectively.
- Provided administrative support, such as filing paperwork, and taking notes during meetings.
Education
High School Diploma -
Mountain View High School
El Monte, CA05-2019
Skills
- Team leadership
- Inventory management
- Loss prevention
- Customer service
- Staff training
- Compliance auditing
- Employee performance monitoring
- Problem solving
- Effective communication
- Time management
- Adaptability
- Task delegation
- Store reset and recovery
- Customer relations
- Customer satisfaction
- Team building and motivation
- Product merchandising
- Attention to detail
- Employee training
- Sales forecasting
Timeline
Area Supervisor
Ross Dress for Less
09.2024 - Current
Loss Prevention Lead
Ross Dress for Less
09.2023 - 09.2024
Cashier
Arco Am/Pm
09.2022 - 11.2023
Front End Supervisor
Ross Dress for Less
03.2021 - 09.2023
Stock Clerk
See's Candies
10.2019 - 12.2020
Student Intern
Longo Toyota
08.2017 - 12.2018
High School Diploma -
Mountain View High School