Johana Magallanes
Chicago,IL
Summary
Offering collaborative mindset with strong organizational abilities, eager to learn and develop in supervisory environment. Delivers solid foundation in leadership principles and operational efficiency, ready to use and develop problem-solving and time management skills in Desired Position role.
Developed valuable skills in fast-paced, team-oriented environment, now seeking to transition into new field. Demonstrates strong leadership and team management capabilities alongside proven problem-solving skills. Ready to leverage these skills to drive success in new role.
Overview
2
2
years of professional experience
Work History
Area Supervisor
Ross Stores
02.2023 - 11.2024
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Receive truck each morning make sure it seems are set for the day everything and the sales floor is an organized.
- Handling opening the store making sure cashiers are good and keeping them up-to-date with the new stuff each day.
Crew Member Cook
Dunkin' Donuts
04.2023 - 10.2023
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Collaborated with team members to provide seamless customer service during peak hours.
Retail Associate Manager
Kohl's
08.2022 - 02.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Receive truck each morning make sure it seems are set for the day everything and the sales floor is an organized.
- Handling opening the store making sure cashiers are good and keeping them up-to-date with the new stuff each day.
Skills
- Continuous improvements
- Problem-solving abilities
- Multitasking
- Reliability
- Cash Handling
- Store operations
- Conflict Resolution
- Staff Training
- Staff Motivation
- Adaptability
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Crew Member Cook
Dunkin' Donuts
04.2023 - 10.2023
Area Supervisor
Ross Stores
02.2023 - 11.2024
Retail Associate Manager
Kohl's
08.2022 - 02.2023