Siennah Cervantes
Ontario,CA
Summary
Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with focus on continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
11.2024 - 03.2026
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Trained all new sales associates on company procedures for checkout, returns, and inventory management
- Merchandised hardlines to company presentations and standards
- Prepared, calibrated, and monitored production levels to achieve targets.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Conducting interviews for new hires
- Managing and supervising the store's payroll. Monitoring its productivity
- Managed staffing and scheduling, for everyday productivity
- Trained and mentored staff on customer service standards and operational efficiency.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Conducted regular audits of sales floor and backroom for organization and cleanliness standards.
Sales Associate
Ross Dress for Less
10.2021 - 11.2024
- Delivered exceptional customer service by greeting customers, assessing needs, and providing tailored product recommendations
- Handled cash, credit, and refund transactions with 100% accuracy and accountability.
- Trained and mentored 2–3 new team members, helping them understand store procedures and improve customer interactions.
- Accurately received, unpacked, and stocked merchandise according to company standards, ensuring optimal product availability on the sales floor.
- Maintained organized and efficient stockroom operations, reducing time spent locating products
Associate
Costco
10.2023 - 12.2023
- Stocked shelves and maintained product displays to ensure merchandise was organized, accessible, and fully stocked.
- Provided exceptional customer service in a high-volume retail environment, ensuring member satisfaction and repeat business.
- Demonstrated flexibility by working in various departments, including front end, and merchandising
Education
Associate in Arts -
Fullerton College
05-2023
Bachelors of Arts - History
California State University Fullerton
Fullerton, CA03-2027
Skills
- Strategic Planning
- Continuous Improvements
- Bilingual (English/Spanish)
- Staff Management
- Microsoft - Word, Excel, PowerPoint
- Task delegation
- Team management
- Employee performance management
- Continuous improvements
Timeline
Area Supervisor
Ross Dress for Less
11.2024 - 03.2026
Associate
Costco
10.2023 - 12.2023
Sales Associate
Ross Dress for Less
10.2021 - 11.2024
Associate in Arts -
Fullerton College
Bachelors of Arts - History
California State University Fullerton