Yesenia Flores
Elk Grove,CA
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over various years in the field.
Overview
5
5
years of professional experience
Work History
Area Supervisor
Ross Stores
02.2020 - 06.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned sequence of operations and established schedule.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Front Desk Receptionist
The Plaza Suites
07.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
Front End Supervisor
Ross Dress For Less
08.2017 - 06.2019
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Mentored team members to enhance professional development and accountability in workplace.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate of Science - Business Administration
Cosumnes River College
Sacramento, CA05.2024
High School Diploma -
Delta High School
Clarksburg, CA06.2016
Skills
- Superior Work Ethic
- Plan Sales
- Program Leadership
- Strategic Planning
- Retail Industry Experience
- Staff Management
- Delegation and Supervision
Timeline
Area Supervisor
Ross Stores
02.2020 - 06.2022
Front Desk Receptionist
The Plaza Suites
07.2019 - 02.2020
Front End Supervisor
Ross Dress For Less
08.2017 - 06.2019
Associate of Science - Business Administration
Cosumnes River College
High School Diploma -
Delta High School
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