Crocetta Lombardo
Astoria
Summary
Proven team collaborator and mentor with a strong work ethic, demonstrated during tenure at Belaire Diner. Excelled in high-pressure environments, ensuring top-notch customer service and accuracy in transactions. Skilled in staff training and fostering a culture of dependability, significantly enhancing service standards through effective communication and empathy.
Overview
7
7
years of professional experience
Work History
Cashier/ Hostess/ Waitress
Belaire Diner
06.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Answered phone calls to take orders, give information and document reservations.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Elementary Education/ English
CUNY Queens College
Flushing, NY01-2025
Skills
- Work ethic and integrity
- Patience and empathy
- Staff training
- Staff mentoring
- Clear communication
- Dependability and reliability
- Honest and dependable
- Team collaboration
Languages
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier/ Hostess/ Waitress
Belaire Diner
06.2018 - Current
Bachelor of Arts - Elementary Education/ English
CUNY Queens College
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