Cynthia Rojas
Fort Worth
Summary
Dynamic and results-oriented professional with a strong background in customer engagement, problem-solving, and operational efficiency. Recognized for a positive attitude and exceptional communication skills, with a proven track record of maintaining high standards of product knowledge to drive customer satisfaction. An adaptable and collaborative team player committed to contributing positively and making a meaningful impact on organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Tropical Smoothie Cafe
Fort Worth, TX
04.2025 - 08.2025
- Prepared and blended smoothies following standardized recipes to ensure consistency in taste and quality.
- Maintained cleanliness and organization of workstations to promote a safe environment for staff and customers.
- Provided exceptional customer service by engaging with patrons and resolving inquiries efficiently.
- Assisted with inventory management, ensuring stock levels met operational needs without overstocking.
- Operated point-of-sale system accurately, processing transactions and managing cash flow effectively.
Crew Team Member
Whatabuger
Arlington, TX
04.2023 - 06.2024
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared food items according to quality and safety standards.
- Collaborated with team to ensure timely order fulfillment and accuracy.
- Maintained cleanliness and organization of workstations throughout shifts.
Education
Bachelor of Science - Marketing
Texas Christian University
Fort Worth, TX05-2029
High School Diploma -
Southwest High School
Fort Worth, TX05-2025
Skills
- Customer service
- Fluent in Spanish
- Problem-solving
- Money handling
- Goal setting and achievement
- Product knowledge
- Training and mentoring
- Flexible schedule
Certification
- Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
- Microsoft Office Specialist: PowerPoint Associate (Microsoft 365 Apps)
Languages
Spanish
English
Timeline
Team Member
Tropical Smoothie Cafe
04.2025 - 08.2025
Crew Team Member
Whatabuger
04.2023 - 06.2024
Bachelor of Science - Marketing
Texas Christian University
High School Diploma -
Southwest High School