Cross Pui
Assistant Technician
Battle Creek,MI
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Assistant Technician
Pfizer
Kalamazoo, MI
03.2022 - Current
- Setting up and changing over filling line
- Demonstrating ownership and accountability to production schedule and protecting product quality
- Act as trainer for other Operations Technicians/Operators
- Completing and maintaining all required training on time
- Following all safety procedure, Cleaning and sanitizing filling lines per approved procedures
- Demonstrating ownership and accountability to production schedule and protecting product quality
- Monitoring filling line for efficient run time versus established standards
- Ensuring adequate inventory of parts and materials prior to initiating production run
Culinary Specialist
US Army
Muskegon, MI
05.2019 - Current
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Prepare, cook and serve high quality nutritious food to soldiers and other qualified personnel.
Assistant Education Manager
Burma Center (Burmese Inniciative)
Battle Creek, MI
01.2021 - 06.2022
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Answered phones and maintained student records for education department.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Supported admissions process through application review and student registration.
- Scheduled and attended student meetings and recorded meeting minutes for faculty.
- Planned and coordinated educational events and activities such as Monthly Activities and End of School Year Celebrations.
Waitress
Shwe Mandalay Burmese Cuisine
Battle Creek, MI
07.2020 - 06.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Summer Student Surveyor
SEMCO Energy Gas
Battle Creek, MI
06.2020 - 08.2020
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Followed local, regional and national guidelines for land surveying.
- Employed GPS technology to pinpoint baseline, meridian, tier and range coordinates defining boundaries of township residential lots.
- Assessed individual survey project needs and planned workflows.
Education
Undergraduate (Senior) - Electrical Engineering
Western Michigan University
Kalamazoo, MI 08.2018 - Current
Associate of Applied Science (yet To Receive) - General Studies
Kellogg Community College
Battle Creek, MI 08.2016 - 07.2019
Skills
Safety standards and protocols
Problem Management
Customer Relations
Troubleshooting skills
General Mechanical Practice
Time management
Crew leadership
Team building
Accomplishments
- Army Achievement medal (2022)
- Collaborated with team 180th in the development of Operation Allied Welcome.
Timeline
Assistant Technician
Pfizer
03.2022 - Current
Assistant Education Manager
Burma Center (Burmese Inniciative)
01.2021 - 06.2022
Waitress
Shwe Mandalay Burmese Cuisine
07.2020 - 06.2021
Summer Student Surveyor
SEMCO Energy Gas
06.2020 - 08.2020
Culinary Specialist
US Army
05.2019 - Current
Undergraduate (Senior) - Electrical Engineering
Western Michigan University
08.2018 - Current
Associate of Applied Science (yet To Receive) - General Studies
Kellogg Community College
08.2016 - 07.2019