Crossvette Gonzales
Post,Texas
Summary
Hardworking, Program Specialist familiar with multiple job duties, adept at collaborating with team members and knowledgeable about customer assistance, computer programs and job requirements. Bilingual fluency in Spanish-language and english. Experienced case manager with over 16 years of experience in eligibility programs. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Commissary Specialist
Management And Training Corporation, Correctional Facility
Post , Texas
12.2021 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.
- Handled proper storage and rotation of all commissary products and supplies.
- Assisted in supervising inmate commissary workers and monitored their job duties.
Texas Works Advisor II
Texas Health And Human Service Commission
Post , Texas
05.2005 - 10.2021
- Used Tiers and THHSC state portal to maintain client eligibility or denial of all Health and Human Services programs, such as medicaid, tanf, and snap assistance.
- Interviewed clients for all THHSC programs using complex policies and rules.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Worked with many computer programs, dual state systems, including child support, unemployment, and social security system access.
Education
GED -
Post High School
Post, TXSkills
- Overseeing security details such as monitoring commissary inmate workers performing commissary duties
- Assisting in selling commissary items to inmates, keeping an accurate charge and pay log in computer program
- Intaking counting and receving vendor supplies
- Inbound Phone Calls
- Basic Accounting Principles
- Inquiry Requests
Timeline
Commissary Specialist
Management And Training Corporation, Correctional Facility
12.2021 - 05.2022
Texas Works Advisor II
Texas Health And Human Service Commission
05.2005 - 10.2021
GED -
Post High School
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